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Accurate, Efficient,
Scalable and Flexible

Why companies SWITCH their BPO
and Customer Service to us

Why companies SWITCH their BPO
and Customer Service to us

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Trusted by some of the fastest-growing companies around the world

Trusted by some of the fastest-growing
companies around the world

Our services

Our services

Business Process Outsourcing

Back office BPO

Higher quality work at a lower cost. A scalable workforce with industry expertise and meticulous attention to detail.

Customer Service

Front office BPO

Multi-channel customer service solutions. Fluent multilinguists who resolve issues with calm efficiency in a single transaction.

RPA Managed Services

RPA managed services

A suite of support, maintenance, and
monitoring packages to keep your RPA
working smoothly 24/7.

RPA Managed Services

RPA managed services

A suite of support, maintenance, and
monitoring packages to keep your RPA
working smoothly 24/7.

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Data labelling & annotation

Experienced analysts who understand the
needs of your industry. Accuracy is as
close to perfection as it’s possible to get.

Sales Enablement

Sales enablement

Customized data, bespoke targeted leads
and online research carried out by
university-educated specialists.

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Back office BPO

Higher quality work
at a lower cost. A scalable
workforce with industry
expertise and meticulous
attention to detail.

Rectangle Copy 4 (9)

Front office BPO

Multi-channel customer
service solutions. Fluent
multilinguists who resolve
issues with calm efficiency
in a single transaction.

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RPA managed services

A suite of support,
maintenance, and
monitoring packages to
keep your RPA working
smoothly 24/7.

Rectangle Copy 25 (1)

Data labelling & annotation

Experienced analysts who
understand the needs of
your industry. Accuracy
is as close to perfection as
it’s possible to get.

Rectangle Copy 5 (3)

Sales enablement

Customized data, bespoke
targeted leads and online
research carried out by
university-educated
specialists.

Our approach

We’re different to other BPO providers because we care
about your business. We listen properly, share ideas, and
work in partnership with you.

But it starts with listening. We want to understand what
success looks like to you.


Then we help you strike the right balance between
emerging technologies and human talent to achieve instant
improvements and sustainable growth in an evolving
digital age.

Our approach

We’re different to other BPO providers because we care about your business.
We listen properly, share ideas, and work in partnership with you.

But it starts with listening. We want to understand what
success looks like to you.

Then we help you strike the right balance between emerging technologies
and human talent to achieve instant improvements and sustainable growth
in an evolving digital age.

Customer success stories

Product Development and
Manufacturing Company

When I visited Dhaka, everyone was really friendly and positive. They do
8-hour shifts rather than ridiculously long hours. If they do extra shifts,
it’s by choice, not because they’re told to do it.

I got a very good feeling about the way they were treated and how they
were working. They are doing everything we’ve asked of them – and
they’re doing it very well”

Rectangle Copy 14 (1)

Street-level
Imagery Platform

“All the services Quantanite offer have
been adapted to our needs and to the
projects we work on. They focus on
what we actually need, not just on
the services they provide

Rectangle Copy 15 (3)

Live surf forecasting
app developer

“We’re getting really high-quality work
at a great price, and we’ve developed
a professional relationship with the
team in Bangladesh, which I’m really
happy about. I don’t know if that’s the
case with other outsourcing
companies. I think it’s not

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Fintech
company

“We couldn’t provide this service as
quickly or efficiently without
Quantanite being in the mix.
In fact, without them, we wouldn’t
have the capacity to provide this
service“

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Online clothes
retailer

“What I’ve loved about working with
Quantanite’s team over the years is
their willingness to be flexible, and
how they’ve really got to grips with that
way of thinking“

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Workforce
optimization platform

“It was a huge achievement that
Quantanite managed to get through
the entire backlog so quickly. This was
a new thing for us – we no longer had a
backlog“

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On-demand food
delivery company

“They’re always right there, answering
you as soon as you message them.
If we have an urgent need, they’ll
prioritize it. They’re just a great
company to deal with

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Customer success stories

Product Development and
Manufacturing Company

When I visited Dhaka, everyone was really friendly and positive. They do 8-hour shifts rather than ridiculously long hours. If they do extra shifts, it’s by choice, not because they’re told to do it.


I got a very good feeling about the way they were treated and how they were working. They are doing everything we’ve asked of them – and they’re doing it very well”

Rectangle Copy 14 (1)

Street-level
Imagery Platform

“All the services Quantanite offer have been adapted to our needs and to the projects we work on. They focus on what we actually need, not just on the services they provide

 

Rectangle Copy 15 (3)

Live surf forecasting
app developer

“We’re getting really high-quality work at a great price, and we’ve developed a professional relationship with the team in Bangladesh, which I’m really happy about. I don’t know if that’s the case with other outsourcing companies. I think it’s not

Rectangle Copy 31

Fintech
company

“We couldn’t provide this service as
quickly or efficiently without
Quantanite being in the mix.
In fact, without them, we wouldn’t
have the capacity to provide this
service“

Rectangle Copy 32

Online clothes
retailer

“What I’ve loved about working with
Quantanite’s team over the years is
their willingness to be flexible, and
how they’ve really got to grips with that
way of thinking“

Rectangle Copy 34

Workforce
optimization platform

“It was a huge achievement that
Quantanite managed to get through
the entire backlog so quickly. This was
a new thing for us – we no longer had a
backlog“

Rectangle Copy 34

On-demand food
delivery company

“They’re always right there, answering
you as soon as you message them.
If we have an urgent need, they’ll
prioritize it. They’re just a great
company to deal with

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Next

Customer success stories

Just Park App

“Even at the initial interview stage what really impressed
us was the level of professionalism and the attitude
towards customer service in general. The team is really
customer-focused, which is fantastic to see.”

The sheer volume shows how much of a help they were.
The level of care stands out. They are immersed within our
teams and our culture, always asking questions about how
they can go above and beyond for our customers.”

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Why take our word for it?

Our customers explain how we’ve helped their businesses succeed and grow.

Our global team

Our success in helping companies scale their business
processes is a result of our focus on building a global
team of truly exceptional talent.

We invest in our team by:

Attracting people that fit into our tight-knit culture
Making personal growth a core value
Focusing on top quality training
Creating motivating performance-based career paths
Incentivizing quality and service excellence

Growth, Diversity,
Gender Equality

We keep our staff

Energized &
Engaged

Our global team

Our success in helping companies scale their business processes
is a result of our focus on building a global team of truly exceptional talent.

We invest in our team by:

Attracting people that fit into our tight-knit culture
Making personal growth a core value
Focusing on top quality training
Creating motivating performance-based career paths
Incentivizing quality and service excellence

Quantanite Blog

Customer experience and digital transformation defined

Customer experience and digital transformation defined

David Earlam 28th April 2021

Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.

Read the article »

Quantanite Blog

Customer experience and digital transformation defined

Customer experience and digital transformation defined

David Earlam 28th April 2021

Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.

Read the article »
Tips for hiring and retaining the right customer service agents

Tips for hiring (and retaining)the right customer service agents

Dan Vanrenen 17th March 2021

Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.

Read the article »
How to create a seamless IVR solution

How to create a seamless IVR solution

Dan Vanrenen 11th March 2021

For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.

Read the article »
Quantanite celebrates International Women's Day

Quantanite Celebrates International Women’s Day

Quantanite 8th March 2021

International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.

Read the article »
Tips for hiring and retaining the right customer service agents

Tips for hiring (and retaining)the right customer service agents

Dan Vanrenen 17th March 2021

Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.

Read the article »
How to create a seamless IVR solution

How to create a seamless IVR solution

Dan Vanrenen 11th March 2021

For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.

Read the article »
Quantanite celebrates International Women's Day

Quantanite Celebrates International Women’s Day

Quantanite 8th March 2021

International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.

Read the article »

Want more insights?

Latest Ebook

Adopting omnichannel customer service: The technologies and people
you need

In this e-book, we cover basic to advanced topics about
how to create a best of breed customer satisfaction
team, as well as how to evaluate opportunities within
your organization for ongoing optimization. This e-book
is essential for anyone involved in an organization’s
customer engagement team or Center of Excellence setup.

Latest Ebook

Adopting omnichannel customer service: The technologies and people you need

In this e-book we cover basic to advanced topics about how to create a best of breed customer satisfaction team, as well as how to evaluate opportunities within your organization for ongoing optimization. This e-book is essential for anyone involved in an organization’s customer engagement team or Center of Excellence setup.

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Our approach
Leadership

Our Services

BPO
Customer Services
Data Labelling
RPA Managed Services
Sales Enablement

Our Insights

Blogs
Whitepaper
E-books

Get in Touch

+44 20 7097 9259
Email Us

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