Higher quality work at a lower cost. A scalable workforce with industry expertise and meticulous attention to detail.
Multi-channel customer service solutions. Fluent multilinguists who resolve issues with calm efficiency in a single transaction.
A suite of support, maintenance, and
monitoring packages to keep your RPA
working smoothly 24/7.
A suite of support, maintenance, and
monitoring packages to keep your RPA
working smoothly 24/7.
Experienced analysts who understand the
needs of your industry. Accuracy is as
close to perfection as it’s possible to get.
Customized data, bespoke targeted leads
and online research carried out by
university-educated specialists.
Higher quality work
at a lower cost. A scalable
workforce with industry
expertise and meticulous
attention to detail.
Multi-channel customer
service solutions. Fluent
multilinguists who resolve
issues with calm efficiency
in a single transaction.
A suite of support,
maintenance, and
monitoring packages to
keep your RPA working
smoothly 24/7.
Data labelling & annotation
Experienced analysts who
understand the needs of
your industry. Accuracy
is as close to perfection as
it’s possible to get.
Sales enablement
Customized data, bespoke
targeted leads and online
research carried out by
university-educated
specialists.
We’re different to other BPO providers because we care
about your business. We listen properly, share ideas, and
work in partnership with you.
But it starts with listening. We want to understand what
success looks like to you.
Then we help you strike the right balance between
emerging technologies and human talent to achieve instant
improvements and sustainable growth in an evolving
digital age.
We’re different to other BPO providers because we care about your business.
We listen properly, share ideas, and work in partnership with you.
But it starts with listening. We want to understand what
success looks like to you.
Then we help you strike the right balance between emerging technologies
and human talent to achieve instant improvements and sustainable growth
in an evolving digital age.
When I visited Dhaka, everyone was really friendly and positive. They do
8-hour shifts rather than ridiculously long hours. If they do extra shifts,
it’s by choice, not because they’re told to do it.
I got a very good feeling about the way they were treated and how they
were working. They are doing everything we’ve asked of them – and
they’re doing it very well”
“All the services Quantanite offer have
been adapted to our needs and to the
projects we work on. They focus on
what we actually need, not just on
the services they provide
“We’re getting really high-quality work
at a great price, and we’ve developed
a professional relationship with the
team in Bangladesh, which I’m really
happy about. I don’t know if that’s the
case with other outsourcing
companies. I think it’s not
“We couldn’t provide this service as
quickly or efficiently without
Quantanite being in the mix.
In fact, without them, we wouldn’t
have the capacity to provide this
service“
“What I’ve loved about working with
Quantanite’s team over the years is
their willingness to be flexible, and
how they’ve really got to grips with that
way of thinking“
“It was a huge achievement that
Quantanite managed to get through
the entire backlog so quickly. This was
a new thing for us – we no longer had a
backlog“
“They’re always right there, answering
you as soon as you message them.
If we have an urgent need, they’ll
prioritize it. They’re just a great
company to deal with
When I visited Dhaka, everyone was really friendly and positive. They do 8-hour shifts rather than ridiculously long hours. If they do extra shifts, it’s by choice, not because they’re told to do it.
I got a very good feeling about the way they were treated and how they were working. They are doing everything we’ve asked of them – and they’re doing it very well”
“All the services Quantanite offer have been adapted to our needs and to the projects we work on. They focus on what we actually need, not just on the services they provide
“We’re getting really high-quality work at a great price, and we’ve developed a professional relationship with the team in Bangladesh, which I’m really happy about. I don’t know if that’s the case with other outsourcing companies. I think it’s not
“We couldn’t provide this service as
quickly or efficiently without
Quantanite being in the mix.
In fact, without them, we wouldn’t
have the capacity to provide this
service“
“What I’ve loved about working with
Quantanite’s team over the years is
their willingness to be flexible, and
how they’ve really got to grips with that
way of thinking“
“It was a huge achievement that
Quantanite managed to get through
the entire backlog so quickly. This was
a new thing for us – we no longer had a
backlog“
“They’re always right there, answering
you as soon as you message them.
If we have an urgent need, they’ll
prioritize it. They’re just a great
company to deal with
“Even at the initial interview stage what really impressed
us was the level of professionalism and the attitude
towards customer service in general. The team is really
customer-focused, which is fantastic to see.”
The sheer volume shows how much of a help they were.
The level of care stands out. They are immersed within our
teams and our culture, always asking questions about how
they can go above and beyond for our customers.”
Our customers explain how we’ve helped their businesses succeed and grow.
Our success in helping companies scale their business
processes is a result of our focus on building a global
team of truly exceptional talent.
We invest in our team by:
Attracting people that fit into our tight-knit culture
Making personal growth a core value
Focusing on top quality training
Creating motivating performance-based career paths
Incentivizing quality and service excellence
Growth, Diversity,
Gender Equality
We keep our staff
Energized &
Engaged
Our success in helping companies scale their business processes
is a result of our focus on building a global team of truly exceptional talent.
We invest in our team by:
Attracting people that fit into our tight-knit culture
Making personal growth a core value
Focusing on top quality training
Creating motivating performance-based career paths
Incentivizing quality and service excellence
Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.
Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.
For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.
International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.
Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.
For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.
International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.
Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.
In this e-book we cover basic to advanced topics about how to create a best of breed customer satisfaction team, as well as how to evaluate opportunities within your organization for ongoing optimization. This e-book is essential for anyone involved in an organization’s customer engagement team or Center of Excellence setup.
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