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Accurate, Efficient,
Scalable and Flexible

Why companies SWITCH their BPO
and Customer Service to us

Why companies SWITCH their BPO
and Customer Service to us

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Trusted by some of the fastest-growing companies around the world

Trusted by some of the fastest-growing
companies around the world

Our services

Our services

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Back office BPO

Higher quality work
at a lower cost. A scalable
workforce with industry
expertise and meticulous
attention to detail.

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Front office BPO

Multi-channel customer
service solutions. Fluent
multilinguists who resolve
issues with calm efficiency
in a single transaction.

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RPA managed services

A suite of support,
maintenance, and
monitoring packages to
keep your RPA working
smoothly 24/7.

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Data labelling & annotation

Experienced analysts who
understand the needs of
your industry. Accuracy
is as close to perfection as
it’s possible to get.

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Sales enablement

Customized data, bespoke
targeted leads and online
research carried out by
university-educated
specialists.

Our approach

We’re different to other BPO providers because we care
about your business. We listen properly, share ideas, and
work in partnership with you.

But it starts with listening. We want to understand what
success looks like to you.


Then we help you strike the right balance between
emerging technologies and human talent to achieve instant
improvements and sustainable growth in an evolving
digital age.

Our approach

We’re different to other BPO providers because we care about your business.
We listen properly, share ideas, and work in partnership with you.

But it starts with listening. We want to understand what
success looks like to you.

Then we help you strike the right balance between emerging technologies
and human talent to achieve instant improvements and sustainable growth
in an evolving digital age.

Customer success stories

Customer success stories

Customer success stories

Just Park App

“Even at the initial interview stage what really impressed
us was the level of professionalism and the attitude
towards customer service in general.
The team is really
customer-focused, which is fantastic to see.”

The sheer volume shows how much of a help they were.
The level of care stands out.
They are immersed within our
teams and our culture, always asking questions about how
they can go above and beyond for our customers.”

Why take our word for it?

Our customers explain how we’ve helped their businesses succeed and grow.

Our global team

Our success in helping companies scale their business
processes is a result of our focus on building a global
team of truly exceptional talent.

We invest in our team by:

Attracting people that fit into our tight-knit culture
Making personal growth a core value
Focusing on top quality training
Creating motivating performance-based career paths
Incentivizing quality and service excellence

Growth, Diversity,
Gender Equality

We keep our staff

Energized &
Engaged

Our global team

Our success in helping companies scale their business processes
is a result of our focus on building a global team of truly exceptional talent.

We invest in our team by:

Attracting people that fit into our tight-knit culture
Making personal growth a core value
Focusing on top quality training
Creating motivating performance-based career paths
Incentivizing quality and service excellence

Quantanite Blog

Email and SMS: Reaching the customer inbox

email & sms reaching the customer inbox

Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.

Read the article »

Quantanite Blog

Email and SMS: Reaching the customer inbox

email & sms reaching the customer inbox

Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.

Read the article »
Quantanite recognized as top service provider

Quantanite recognized as Top Voice Service Provider

Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.

Read the article »
Six tips for a great social media customer service

Six tips for social media customer service success

Be it Twitter, Facebook, Instagram, one of the easiest ways for companies to further their branding goals, emit their messaging and communicate with customers is via social platforms.
With 4 billion people around the world currently using social media, Dan Vanrenen looks at this ever-growing customer service channel, and identifies 6 ways of utilizing them for a high-performance CX

Read the article »
Live chat- Balancing human and automated customer service 

Live chat – Balancing humans and automation

Instant messaging (IM) and live chat have become fundamental pillars of modernised, efficient and responsive multichannel customer service operations. Such is the exploding popularity of instant messaging services, today more than 40% of customers expect to be able to contact a company via live chat on their website. In our latest blog, Dan Vanrenen Identifies the importance of utilising Humans and Automation when delivering a best of breed customer service.

Read the article »
Quantanite recognized as top service provider

Quantanite recognized as Top Voice Service Provider

Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.

Read the article »
Six tips for a great social media customer service

Six tips for social media customer service success

Be it Twitter, Facebook, Instagram, one of the easiest ways for companies to further their branding goals, emit their messaging and communicate with customers is via social platforms.
With 4 billion people around the world currently using social media, Dan Vanrenen looks at this ever-growing customer service channel, and identifies 6 ways of utilizing them for a high-performance CX

Read the article »
Live chat- Balancing human and automated customer service 

Live chat – Balancing humans and automation

Instant messaging (IM) and live chat have become fundamental pillars of modernised, efficient and responsive multichannel customer service operations. Such is the exploding popularity of instant messaging services, today more than 40% of customers expect to be able to contact a company via live chat on their website. In our latest blog, Dan Vanrenen Identifies the importance of utilising Humans and Automation when delivering a best of breed customer service.

Read the article »

Want more insights?

Latest Ebook

Adopting omnichannel customer service: The technologies and people
you need

In this e-book, we cover basic to advanced topics about
how to create a best of breed customer satisfaction
team, as well as how to evaluate opportunities within
your organization for ongoing optimization. This e-book
is essential for anyone involved in an organization’s
customer engagement team or Center of Excellence setup.

Latest Ebook

Adopting omnichannel customer service: The technologies and people you need

In this e-book we cover basic to advanced topics about how to create a best of breed customer satisfaction team, as well as how to evaluate opportunities within your organization for ongoing optimization. This e-book is essential for anyone involved in an organization’s customer engagement team or Center of Excellence setup.