Powering Customer Experience and Digital Outsourcing for the Fastest Growing Brands

Extraordinary Outsourcing at Ordinary Costs

At Quantanite we partner on every step of your customer journey. From delivering 95% Customer Satisfaction Scores to 99.75% accuracy rate for our content services, we turn outsourcing into a competitive advantage at an unbeatable price.

Trusted for our speed, flexibility, and affordability by over 100 leading organisations, find out how we are raising BPO expectations.

Support your customers at every stage of the journey

From awareness to advocacy, we help you personalise your customer journey with data insights and analytical intelligence

Attract your audience

➜ Raise brand awareness
➜ Generate product or service interest
➜ Maximise lead generation

Help them buy

➜ Increase lead conversions
➜ Fulfill orders
➜ Improve buying experience

Support your customers

➜ Help with product or service queries
➜ Reduce costs and effort to serve
➜ Create a trusted and joyful experience

Nurture them into advocates

➜ Manage the customer community
➜ Promote renewals and upselling
➜ Maintain loyalty

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How we delight our clients

We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent."

"They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

The Quantanite Difference – Why our clients partner with us

Your trusted outsourcing and customer experience experts.

Value

No overheads.
No legacy blockers.
No hidden costs.

When it comes to robust and cost-effective digital outsourcing, nobody is trusted more than Quantanite to break barriers without breaking the bank.

Quality

Where high standards create remarkable outcomes.

Our quality assurance framework is how we uphold our commitment to reliability. Nothing is left to chance.

Trust

Transparent partners who’ll tell it (and show it) like it is.

We believe the beauty of exceptional customer experience is in its simplicity. We cherish integrity in every interaction, from our contracts to every contact.

Speed

Rapid response to meet your growth objectives

We’re only as strong as our last interaction with your customers, so we operate with agility and flexibility to meet your needs as you scale.

Innovation

Combining human & artificial intelligence to create memorable experiences.

We’re firm believers in working better together, so we empower best-in-class human expertise with best-in-tech automated tools to supercharge your business outcomes.

Expertise

Superior Knowledge and strong expertise made affordable.

With genuine active C-Suite oversight, real time hands-on support and investment in our people, we help our clients thrive with engaged associates that always find the best way to get things done.

Underpinned by

Our Culture

Purpose, Values & Vision

Our People

Raving Fans & Brand Champions

Our Clients

Winning Partnerships & Optimising Value

Book your

free consultation today!

Our CXM & Digital Services Suite

Customer Experience Management

Phone (Outbound & Inbound), Online Chat, SMS & WhatsApp
Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)
Email, Self-service / Automation, Outbound Sales, Technical Support, After Sales Care and Inquiry Handling.

Back Office Services

Order entry, Transaction processing and management
Data entry and Data management
Billing and Payment processing
Migration support and Case management

Digital Content Services

Image labelling and classification
Multi-dimensional tagging; Text, Audio, Video, Maps
A wide range of annotation types
Transcription, Document indexing and archiving

Sales Enablement

We help B2B companies build a predictable sales pipeline using:

Lead Generation

Combined specialised human skills and online technology to scale your sales opportunities using:

Our CXM & Digital Industries

We're innovating CXM in Ecommerce & Digital Retail Services

Learn How

We're modernising Digital Content in Fintech & Financial Services

Learn How

We're supercharging Back Office in Food Delivery Services

Learn How

We're mastering CXM in Healthcare Services

Learn How

We're driving Back Office in Logistics Services

Learn How

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Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.