Customer support is about making business personal. And, in an era where customers are turning to online interactions, that personal connection can be easily lost and be hard to forge again. So what can you do to prevent this?
A great customer service team can add huge benefits to a company’s growth. It can help with both winning and retaining customers and like any other business endeavor, it requires clear communication, properly setting objectives and goals, and ensuring that business outcomes are achieved. But where do you start?
RPA ROI can be between 30% and 300% in the first year. Given this impressive return, investing in RPA has become a no-brainer for numerous organizations around the world.However, the failure rate for initial RPA projects is between 30% and 50%. Here we identify 8 of the most common mistakes so that you can avoid them.
In today’s world, if your business is unable or unwilling to engage with customers, then your organization is unlikely to grow. The interaction between your brand and customers has never been more important than now.
Here, we highlight the 5 most common issues and how to resolve them.
With the right BPO partner, your company has space to innovate, expand the customer offering and broaden skill sets. Essentially, they help your business grow
Are you thinking about moving towards automation? By far the best way to discover whether RPA is suitable for your organization is to run a pilot program. After all, it’s a large investment so you don’t want to jump in with both feet.