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Customer Experience Solutions and Outsourcing
Experts expand Leadership Team further with new CCO

Customer Experience Solutions and Outsourcing Experts expand Leadership Team further with new CCO

Industry veteran and visionary Andrew Hall joins as Chief Commercial Officer,
and Neil Russell-Smith as Director of Marketing

Industry veteran and visionary Andrew Hall joins as Chief Commercial Officer, and Neil Russell-Smith as Director of Marketing

London, UK, 25th May 2022 – Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as it expands its Leadership Team further.

Hall’s addition sees an executive leader join the agile, high-quality, cost-effective CX service provider, bringing with him a passion and expertise in innovation and strategy across customer engagement management. His ability to build trusted relationships with clients and teams, along with a capability to deliver exciting operations and customer centric technology will help ensure measurable benefits and outcomes for the Quantanite Group. 

 

Hall’s addition sees an executive leader join the agile, high-quality, cost-effective CX service provider, bringing with him a passion and expertise in innovation and strategy across customer engagement management. His ability to build trusted relationships with clients and teams, along with a capability to deliver exciting operations and customer centric technology will help ensure measurable benefits and outcomes for the Quantanite Group. 

 

This follows the recent appointment of Neil Russell-Smith as Global Director of Marketing. In charge of leading Quantanite’s marketing efforts, Russell-Smith is responsible for developing marketing strategies, company value proposition, building awareness and positioning for the company’s brand. With 20 years experience in planning and leading comprehensive marketing strategies, Russell-Smith has most prominently worked within the outsourcing and customer experience sectors for brands including NICE Systems, Sitel and most recently TTEC.

This follows the recent appointment of Neil Russell-Smith as Global Director of Marketing. In charge of leading Quantanite’s marketing efforts, Russell-Smith is responsible for developing marketing strategies, company value proposition, building awareness and positioning for the company’s brand. With 20 years experience in planning and leading comprehensive marketing strategies, Russell-Smith has most prominently worked within the outsourcing and customer experience sectors for brands including NICE Systems, Sitel and most recently TTEC.

Quantanite’s Atreya Chaganty, the group’s Chief Executive Officer said; “We are delighted to welcome both Andrew and Neil to our rapidly expanding team as we continue to accelerate our growth strategy.  Andrew is an established business leader with proven leadership capabilities across the customer experience and outsourcing space, with great consulting expertise also.  He will be a huge asset for our clients as we strive to design and deliver innovative solutions with amazing outcomes.”

Chaganty continued “Neil is an established marketeer with in-depth industry and ‘go to market’ experience that will pave the way for Quantanite to build a brand and value proposition we can be proud of.  His knowledge and grip on the marketing mix will help us communicate our values and capabilities to differentiate Quantanite in what is an already crowded industry.”

Today’s announcement and the recent addition of a new Chief Financial Officer of the Quantanite Group reinforces the rapid global growth of the company.

About Quantanite:
Quantanite is a customer experience solutions and outsourcing company that helps fast-growing companies and leading global brands to transform and grow. The company delivers customer experience services, back-office services, content moderation and transcription services, data labelling and annotation, and provides B2B lead generation services
through its sister brand Growthonics. Founded in 2014 and headquartered in the United Kingdom, the company’s nearly 2,000 employees operate on four continents and through a collaborative and consultative approach, rethink business processes ensuring clients employ the optimal mix of automation and human intelligence. To learn more visit us at www.quantanite.com

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Tina Stanley

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