For consumers, the use of online channels for purchases during Black Friday and the coming holiday season will be the norm. This means that not only must businesses ensure digital transformation but ensure that they make the customer experience a priority. So how do they do this?
What is the “New Normal” for your business? What is next in Customer Care? Start planning for 2021 now.
Customer support is about making business personal. And, in an era where customers are turning to online interactions, that personal connection can be easily lost and be hard to forge again. So what can you do to prevent this?
A great customer service team can add huge benefits to a company’s growth. It can help with both winning and retaining customers and like any other business endeavor, it requires clear communication, properly setting objectives and goals, and ensuring that business outcomes are achieved. But where do you start?
In today’s world, if your business is unable or unwilling to engage with customers, then your organization is unlikely to grow. The interaction between your brand and customers has never been more important than now.
Here, we highlight the 5 most common issues and how to resolve them.
With the right BPO partner, your company has space to innovate, expand the customer offering and broaden skill sets. Essentially, they help your business grow
When it comes to working from home, COVID-19 has forced our hand. With employees in lockdown, previously resistant organizations have had no choice but to embrace remote working. But how do we do this both quickly and efficiently at the same time?
Disinformation and misinformation, hate speech, violent, disturbing and extremist content is being posted on social media platforms right now, as you’re reading this. Here we explore how Content Moderation can assist companies with this
It may not feel like it now, but COVID-19 will eventually pass – and most likely, our traditional bricks and mortar ways of working will seem outdated once this is all over. By attending SOCAP virtual masterclass you will have a great opportunity to do some virtual networking, knowledge-sharing and learning about what next.
The rampant spread of coronavirus has businesses facing some tough questions: how can they protect employees while also continuing to deliver for clients. Sometimes even being proactive cannot prepare you, what defines you is your reaction.