Back Office

Improve performance and efficiency in operations and reduce costs while you focus on your core business and customers

Quantanite: Your Back Office Outsource Services Provider

At Quantanite, we ensure the success of your business with our back-office outsourcing services. This is achieved by leveraging our professional associates with domain expertise, providing flexibility, lower costs and access to state-of-the-art technology and infrastructure. Scale you back-office processes and functions cost-effectively with our team of domain experts.

Client’s NPS Score

Quantanite - What We Do

Back-Office Service Suite

Order Entry & Management

Transaction Processing and Management

Data Entry and Data Management

Billing and Payment Processing

Migration Support

Case Management

Transcription

Document Indexing and Archiving

Company Stats

Average CSAT score across multiple vertical industries

Fastest Growing B2B Service Provider 2021 (by Clutch)

Fastest Growing Voice Service Provider 2021 (by Clutch)

Why Our Back Office Clients Love Our Services

Performance

We provide high-performance outsourced teams based off-shore in Bangladesh or nearshore in South Africa, with established Centres of Excellence focused on continually innovating our back-office outsourcing solutions.

Flexibility

Higg-performing associates safeguard technology and connection, and ongoing support enables you to stay agile to changing market trends, seasonal shifts and unexpected events.

Accuracy

No more missed deadlines, inaccuracy or mediocre output. Our extensive and scalable back-office functions boost work quality and give your business the results it deserves.

Powering Back Office & Digital Outsourcing for the World's Fastest Growing Companies

Book your

free consultation today!

Client Challenges - Back Office Solutions

From struggling with accurate data entry, and managing orders effectively to staff turnover hindering your ability to submit bills on time, it’s vital basic office functions are not undermining front-end operations.

Quantanite can provide you with solutions you need to optimise you back-office processes and improve performance cost-effectiveness, allowing you to focus on what made you successful int he first place.

Challenges

Solutions

Quantanite - Back Office Industries

Retail & eCommerce

Contact Louise Roches

Director, Customer Solutions

Financial Services & Fintech

Contact Neil Glover

Senior Director, Customer Solutions

Logistics

Contact Phil Audley

VP, Customer Solutions

Healthcare

Contact Chance Myers

Director, Customer Solutions

Quantanite - Your Back Office Outsource Partner

Testament To Success

100+ Clients across 4 continents and a variety of vertical industries.

Flexibility

24./7 Service and Support, follow the sun model.

Global Reach

4 Global locations, world-class headquarters, CX and delivery centres.

Cost Effective

No overheads.

No legacy blockers.

No hidden costs.

Technology & Innovation

Active C-Suite oversight, real-time access with hands-on strategic support and contributions

Trust

Transparent partners who’ll tell it (and show it) like it is.

Client Quotes

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking.

They're very attentive. They want to do well and are constantly pushing themselves. They're really in tune with the way we want them to approach the work, and that's realy impressive to see."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see.

The sheer volume shows how much of a help they were. The level of care stands out. They are immersed within our teams and our culture, always asking questions about how they can go above and beyond for our customers."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything.

They're always right there, answering you as soon as you message them. If we have an urgent need, they'll prioritise it. They're just a great company to deal with."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent.

We couldn't provide this service as quickly or efficiently without them being in the mix. In fact, without them, we wouldn't have the capacity to provide this service."

"Quantanite got up to speed and built a team really quickly.

They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

Meet Your Back Office Outsourcing Expert

Phil Audley

VP, Customer Solutions

Phil is VP, Customer Solutions for Quantanite and comes with an array of experience across the customer experience and BPO industry. Phil has managed and directed large global clients in the logistics sector with multiple engagement P&L responsibility, driven new business development across Europe for strategic (€50M+) outsource deals in supply chain-related market sectors, and has built and led virtual teams of up to 30 consultants.

CXM and Digital Outsourcing Blogs

Knowledge Hub

What are Back Office Services?

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.