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BPO for banking and finance
We offer accurate, secure BPO services for banking and finance, placing your organization at the cutting edge of the industry whilst improving customer experience.
Every aspect of your
Customers’ Interactions
…is planned and considered - from the cultural compatibility of front-office teams to back-offices tasks which leaves your workforce free to deliver higher quality services.
Every aspect of your
Customers’ Interactions
…is planned and considered - from the
cultural compatibility of front-office teams to
back-offices tasks which leaves your workforce
free to deliver higher quality services.
We provide:
Teams with industry expertise and specialist product knowledge.
ISO27001-certified security frameworks, tailored to precise requirements.
Fine-tuned accuracy, eliminating the need for time-consuming quality checks.
A range of services unique to the needs of institutions.
We provide:
Teams with industry expertise and
specialist product knowledge.
ISO27001-certified security frameworks,
tailored to precise requirements.
Fine-tuned accuracy, eliminating the need
for time-consuming quality checks.
A range of services unique to the needs
of institutions.
It’s a comprehensive BPO solution in which back-office processes are a unified extension of front office customer
service.
01
New account
onboarding -
B2B and B2C
02
Account service and maintenance
03
Account and financial management
It’s a comprehensive BPO solution in which back-office processes are a unified extension of front office customer service.
01 New account onboarding - B2B and B2C
02 Account service and maintenance
03 Account and financial management
04
Invoice transcription and digitization
05
Document classification
06
Event checking
07
Data extraction from financial reports
04 Invoice transcription and digitization
05 Document classification
06 Event checking
07 Data extraction from financial reports
Automation with 24/7 support
Nowadays, customer service no longer begins and ends with the front office. Customers are tech-savvy. They expect resolution quickly, and through increasingly diverse channels. We address these challenges by coordinating real-time customer service with the automation of the essential back-office tasks upon which memorable customer experiences are built. Every transaction will be consistently efficient, with no loss of process security or precision, enhancing not only customer service but also your ability to scale up or down in line with their needs.
Seamless integration of Robotic Process Automation (RPA) with current systems, including legacy IT systems.
We assess, prioritize & implement processes to deliver maximum ROI.
Automation is backed up by human intelligence & proactive problem-solving.
24/7 support is provided by our teams as part of the package.
Automation with 24/7 support
Nowadays, customer service no longer begins and ends with the front office. Customers are tech-savvy. They expect resolution quickly, and through increasingly diverse channels. We address these challenges by coordinating real-time customer service with the automation of the essential back-office tasks upon which memorable customer experiences are built. Every transaction will be consistently efficient, with no loss of process security or precision, enhancing not only customer service but also your ability to scale up or down in line with their needs.
Seamless integration of Robotic Process
Automation (RPA) with current systems,
including legacy IT systems.
Automation (RPA) with current systems,
including legacy IT systems.
We assess, prioritize & implement processes to deliver maximum ROI.
Automation is backed up by human intelligence & proactive problem-solving.
24/7 support is provided by our teams as part of the package.
Specialist teams
in strategic geographical locations
Dedicated, industry-specialist teams work across four locations – the UK, USA, Bangladesh, and South Africa.
We act as your brand ambassador. Each team member takes responsibility for carrying out processes
with the diligence, skill, and professionalism that you’d expect from an in-house employee.
Every employee is treated well and paid well. Monitoring and analysis, constructive feedback, focused training,
and performance-related bonuses ensure that they are continually at the top of their game.
A dedicated team can be available immediately, ready to offer a higher quality service at a significantly lower cost.
Bangladesh vs India
20% cost saving
Bangladesh vs Philippines
40% cost saving
South Africa vs Latin America
50% cost saving
Specialist teams in strategic geographical locations
Dedicated, industry-specialist teams work across
four locations – the UK, USA, Bangladesh,
and
South Africa.
We act as your brand ambassador. Each team
member takes responsibility for carrying out
processes with the diligence, skill, and
professionalism that,
you’d expect from an
in-house employee.
Every employee is treated well and paid well.
Monitoring and analysis, constructive feedback,
focused training, and performance-related
bonuses ensure that they are continually at
the top of their game.
A dedicated team can be available immediately,
ready to offer a higher quality service at a
significantly lower cost.
Bangladesh vs India
20% cost saving
Bangladesh vs Philippines
50% cost saving
South Africa vs Latin America
20% cost saving
A different
approach to BPO
The way we work is collaborative and consultative. We’re happy
to share advice and ideas on industry best practices, business
trends, and innovations. If workflows could be more efficient,
we explain how and put solutions in place for you.
Very few BPO companies are like us. Everything we do is designed to
grow your business and strengthen your brand’s reputation.
A different
approach to BPO
approach to BPO
The way we work is collaborative and
consultative. We’re happy
to share advice and
ideas on industry best practices, business
trends, and innovations. If workflows could be
more efficient, we explain how and put solutions
in place for you.
Very few BPO companies are like us. Everything
we do is designed to grow your business and
strengthen your brand’s reputation.
