BPO for banking and finance

BPO for banking
and finance

We offer accurate, secure BPO services for banking and
finance, placing your organization at the cutting edge of
the industry whilst improving customer experience.

Every aspect of your

Customers’ Interactions

…is planned and considered - from the cultural compatibility of front-office teams
to back-offices tasks which leaves your workforce free to deliver higher quality services.

Every aspect of your

Customers’ Interactions

…is planned and considered - from the
cultural compatibility of front-office teams to
back-offices tasks which leaves your workforce
free to deliver higher quality services.

We provide:

Teams with industry expertise and specialist product knowledge.

ISO27001-certified security frameworks, tailored to precise requirements.

Fine-tuned accuracy, eliminating the need for time-consuming quality checks.

A range of services unique to the needs of institutions.

We provide:

Teams with industry expertise and

specialist product knowledge.

ISO27001-certified security frameworks,

tailored to precise requirements.

Fine-tuned accuracy, eliminating the need

for time-consuming quality checks.

A range of services unique to the needs

of institutions.

It’s a comprehensive
BPO solution in which
back-office processes
are a unified extension
of front office customer
service.

01 New account
onboarding -
B2B and B2C

02 Account service
and maintenance

03 Account and
financial
management

It’s a comprehensive
BPO solution in which back-office processes
are a unified extension
of front office customer service.

01
New account onboarding -
B2B and B2C

02
Account service
and maintenance

03
Account and
financial management

04 Invoice transcription
and digitization

05 Document
classification

06 Event checking

07 Data extraction
from financial
reports

04
Invoice
transcription
and digitization

05
Document
classification

06
Event checking

07
Data extraction
from financial
reports

Automation with 24/7 support

Nowadays, customer service no longer begins and ends with the front office. Customers are tech-savvy. They expect resolution quickly, and through increasingly diverse channels.

We address these challenges by coordinating real-time customer service with the automation of the essential back-office tasks upon which memorable customer experiences are built.

Every transaction will be consistently efficient, with no loss of process security or precision, enhancing not only customer service but also your ability to scale up or down in line with their needs.

Seamless integration of Robotic Process Automation (RPA) with current systems, including legacy IT systems.

We assess, prioritize & implement processes to deliver maximum ROI.

Automation is backed up by human intelligence & proactive problem-solving.

24/7 support is provided by our teams as part of the package.

Automation with
24/7 support

Seamless integration of Robotic Process
Automation (RPA) with current systems,
including legacy IT systems.

We assess, prioritize & implement processes to deliver maximum ROI.

Automation is backed up by human intelligence  & proactive problem-solving.

24/7 support is provided by our teams as part of the package.

Specialist teams

in strategic geographical locations

Dedicated, industry-specialist teams work across four locations – the UK, USA, Bangladesh, and South Africa.

We act as your brand ambassador. Each team member takes responsibility for carrying out processes

with the diligence, skill, and professionalism that you’d expect from an in-house employee.

Every employee is treated well and paid well. Monitoring and analysis, constructive feedback, focused training,

and performance-related bonuses ensure that they are continually at the top of their game.

A dedicated team can be available immediately, ready to offer a higher quality service at a significantly lower cost.

Bangladesh vs India

20% cost saving

Bangladesh vs Philippines

40% cost saving

South Africa vs Latin America

50% cost saving

Specialist teams in strategic geographical locations

Dedicated, industry-specialist teams work across
four locations – the UK, USA, Bangladesh, and
South Africa.

We act as your brand ambassador. Each team
member takes responsibility for carrying out
processes with the diligence, skill, and
professionalism that, you’d expect from an
in-house employee.

Every employee is treated well and paid well.
Monitoring and analysis, constructive feedback,
focused training, and performance-related
bonuses ensure that they are continually at
the top of their game.

A dedicated team can be available immediately,
ready to offer a higher quality service at a
significantly lower cost.

Bangladesh vs India

20% cost saving

Bangladesh vs Philippines

50% cost saving

South Africa vs Latin America

20% cost saving

A different

approach to BPO

The way we work is collaborative and consultative. We’re happy
to share advice and ideas on industry best practices, business
trends, and innovations. If workflows could be more efficient,
we explain how and put solutions in place for you.

Very few BPO companies are like us. Everything we do is designed to
grow your business and strengthen your brand’s reputation.

A different
approach to BPO

The way we work is collaborative and
consultative. We’re happy to share advice and
ideas on industry best practices, business
trends, and innovations. If workflows could be
more efficient, we explain how and put solutions
in place for you.

Very few BPO companies are like us. Everything
we do is designed to grow your business and
strengthen your brand’s reputation.