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BPO for digital
and social media
As a BPO provider for digital and social media,
we are your brand ambassador –
and your first line of defense.
As a BPO provider for digital and social media,
we are your brand ambassador –
and your first line of defense.
We can deliver
With customer expectations at an all-time high, why would you choose us?
We can deliver
With customer expectations at an all-time
high, why would you choose us?
high, why would you choose us?
Customer
Support
Content
moderation -
text, video, audio
&
image
Tagging reviews
Digital helpdesk and in-app
Customer
Support
Content moderation - text, video, audio & image
Tagging reviews
Digital helpdesk and in-app
Expert knowledge
We understand your industry, your customers, and we understand how social media works in the global market.
With the fast-paced immediacy of social media customers expect real-time support. Day or night across the globe we resolve issues promptly in one transaction, before they escalate into bad publicity.
Each customer will receive a personalized human response, accurate answers and knowledgeable, useful information that can only enhance your brand reputation.
For you, the result is improved CSAT and NPS. For your customer, it’s just great service.
Content moderation
Content moderation includes text, image (and video/multimedia?).
• Services are tailored to reflect a consistent brand identity, and to comply with platform content guidelines.
• Teams are trained to distinguish fact from fiction, truth from fantasy – and to understand the nuances and meaning within customer conversations.
• Human-powered judgment is combined with automated technology to increase productivity and lower costs.
We provide round the clock protection for your customers, and for your brand reputation. We also protect our content moderation team, so we’re careful about the work we take on.
Find out more about what makes us different.
Expert knowledge
We understand your industry, your customers, and we understand how social media works in the global market.
With the fast-paced immediacy of social media customers expect real-time support. Day or night across the globe we resolve issues promptly in one transaction, before they escalate into bad publicity.
Each customer will receive a personalized human response, accurate answers and knowledgeable, useful information that can only enhance your brand reputation.
For you, the result is improved CSAT and NPS. For your customer, it’s just great service.
Content moderation
Content moderation includes text, image
(and video/multimedia?).
• Services are tailored to reflect a consistent brand identity, and to comply with platform content guidelines.
• Teams are trained to distinguish fact from fiction, truth from fantasy – and to understand the nuances and meaning within customer conversations.
• Human-powered judgment is combined with automated technology to increase productivity and lower costs.
We provide round the clock protection for your customers, and for your brand reputation. We also protect our content moderation team, so we’re careful about the work we take on.
Find out more about what makes us different.
Locations chosen for quality and cost-savings
From Dhaka’s best universities we attract highly educated, back-office technical expertise.
They are rewarded for accuracy and take ownership of errors. Monitoring, data analysis and pinpointed training ensures that each analyst is at the top of their game.
Bangladesh vs India
20% cost saving
Bangladesh vs the Philippines
40% cost saving
Our South African front-office teams form a natural cultural fit with your global customers.
They have an expert understanding of the issues
and can quickly engage with a diverse range of personalities, solving problems with empathy
and intelligence.
South Africa vs Latin America
50% cost saving
Locations chosen for quality and cost-savings
From Dhaka’s best universities we attract highly educated,
back-office technical expertise.
They are rewarded for accuracy and take ownership of
errors. Monitoring, data analysis and pinpointed training
ensures that each analyst is at the top of their game.
Bangladesh vs India
20% cost saving
Bangladesh vs the Philippines
40% cost saving
Our South African front-office teams form a natural cultural fit
with your global customers.
They have an expert understanding of the issues and can
quickly engage with a diverse range of personalities,
solving problems with empathy and intelligence.
South Africa vs Latin America
50% cost saving
A collaborative and
consultative approach
We share advice and ideas on best practice, social media trends and innovations. If there are issues or problems, we take ownership and find ways to fix them quickly.
Our approach is hands-on, collaborative and consultative and it’s designed to help your organisation grow.
A collaborative and consultative approach
We share advice and ideas on best practice, social media trends and innovations. If there are issues or problems, we take ownership and find ways to fix them quickly. Our approach is hands-on, collaborative and consultative and it’s designed to help your organisation grow.
Find out how we can help
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Get in Touch
Get in Touch