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BPO for retail
and e-commerce

We provide flexible, scalable BPO services for retail
and e-commerce across the spectrum.

While you focus on

innovation

…we become your brand ambassador by taking on the multitude
of tasks that create a consistently smooth customer experience.

…we become your brand ambassador
by taking on the multitude of tasks that
create a consistently smooth customer
experience.

Customer service

Order management

Product tagging
and categorization

Product uploading
and pricing

Customer
service

Order
management

Product
uploading &
pricing

Product tagging
& categorization

Image processing
and resizing

Stock checking

Sales administration

Shipment tracking

Stock checking

Image
processing
& resizing

Sales
administration

Shipment
tracking

24/7 availability,
easy scalability

Our specialist global teams work 24/7 – quickly accessible
when you need us, and available day and night for your
customers.


Highly-trained industry specialists are on hand at short
notice, allowing resources to be quickly scaled up in line
with a sudden spike in customer demand.

Accuracy
and quality

90% accuracy is all very well, but it’s the last 10% that
creates a truly excellent customer experience. That’s why
our dedicated teams are trained to achieve as close to
perfection as humanly possible.


Constant monitoring, intelligent data analysis, constructive
feedback, and focused training ensures that each employee
takes ownership of your brand. Your processes are carried
out as if they were our own.

24/7 availability,
easy scalability

Our specialist global teams work 24/7 – quickly
accessible when you need us, and available
day and night for your customers.

 

Highly-trained industry specialists are on hand
at short notice, allowing resources to be
quickly scaled up in line with a sudden spike in
customer demand.

Accuracy
and quality

90% accuracy is all very well, but it’s the last
10% that creates a truly excellent customer
experience. That’s why our dedicated teams
are trained to achieve as close to perfection as
humanly possible.

 

Constant monitoring, intelligent data analysis,
constructive feedback, and focused training
ensures that each employee takes ownership
of your brand. Your processes are carried out
as if they were our own.

Tech-enabled BPO

Unlike many BPO companies, we’ve embraced robotic automation as a way
to improve efficiency and, in turn, enhance your service offerings.

 

By bringing human talent and cutting-edge RPA together in one place,
we’ve changed the way BPO is delivered.

 

Find out more about what makes us different.

Tech-enabled BPO

Unlike many BPO companies, we’ve embraced
robotic automation as a way
to improve efficiency
and, in turn, enhance your service offerings.

 

By bringing human talent and cutting-edge RPA
together in one place,
we’ve changed the way BPO
is delivered.

 

Find out more about
what makes us different.

Geographical cost savings

Our teams work in countries across four continents – the UK, USA, Bangladesh and
South Africa – offering a vast array of knowledge and a cultural diversity which forms
a natural fit with your global customers.


These strategic locations not only mitigate your organisation’s geographical
outsourcing risk, they also keep costs low.

Bangladesh vs India

20% cost saving

Bangladesh vs Philippines

50% cost saving

South Africa vs Latin America

20% cost saving

Geographical
cost savings

Our teams work in countries across four
continents – the UK, USA, Bangladesh and South
Africa – offering a vast array of knowledge and a
cultural diversity which forms a natural fit with
your global customers.

 

These strategic locations not only mitigate your
organisation’s geographical outsourcing risk,
they also keep costs low.

Bangladesh vs India

20% cost saving

Bangladesh vs Philippines

50% cost saving

South Africa vs Latin America

20% cost saving

Collaborative

partnership

Everything we do at Quantanite is designed to help your
organisation succeed and grow.


Our approach is collaborative and consultative. Rather than
imposing processes, we’ll work together and find ways to
improve them. If there’s a problem, we report back then
quickly find and implement long-term solutions to prevent it
reoccurring.


We listen properly, and we’re happy to share industry best
practice, new ideas, the latest trends and innovations. If the
end result is great service for your customer, we’ll pass on our
knowledge and experience to you.

Collaborative

partnership

Everything we do at Quantanite is designed to
help your organisation succeed and grow.

 

Our approach is collaborative and consultative.
Rather than imposing processes, we’ll work
together and find ways to improve them. If there’s
a problem, we report back then quickly find and
implement long-term solutions to prevent it
reoccurring.

 

We listen properly, and we’re happy to share
industry best practice, new ideas, the latest
trends and innovations. If the end result is great
service for your customer, we’ll pass on our
knowledge and experience to you.