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BPO for travel
and tourism

Because we specialize in BPO for travel and tourism,
your customers’ expectations will be met and exceeded.
They’ll come back for more of the same.

Because we specialize in BPO for travel and
tourism, your customers’ expectations will
be met and exceeded. They’ll come back
for more of the same.

In travel and tourism, customer loyalty is notoriously hard to come by.

Customers expect three key things –
great prices, excellent service, and easy access
via whichever channel suits them best.

In travel and tourism, customer loyalty
is notoriously hard to come by.

Customers expect three key things –
great prices, excellent service, and easy access
via whichever channel suits them best.

Industry
Expertise

We handle front and back-office tasks with an
understanding of your industry logistics, the
problems you’re solving, and how the solutions
impact customer experience. We offer:

01

Customer service,
plus technical assistance.

02

Web and mobile
in-app support.

03

Back office management,
including reservations and
ticketing, data management,
order entry, order management,
transportation logistics.

04

Consulting services,
including competitor
analysis.

05

24/7 availability.
We’re there whenever
you and your customers
need us.

Your needs change so
our SLAs are flexible.
We give you the
elastic ability to scale
up or down quickly,
according to demand.

Industry Expertise

We handle front and back-office tasks with an
understanding of your industry logistics, the
problems you’re solving, and how the solutions
impact customer experience. We offer:

01

Customer service,
plus technical assistance.

02

Web and mobile
in-app support.

03

Back office management,
including reservations and
ticketing, data management,
order entry, order management,
transportation logistics.

04

Consulting services, including
competitor analysis.

05

24/7 availability.
We’re there whenever you
and your customers need us.

Your needs change so
our SLAs are flexible.
We give you the
elastic ability to scale
up or down quickly,
according to demand.

Cost and quality

Rectangle Copy (1)

Our geographical locations offer highly-educated dedicated teams at
a cost that will directly benefit your bottom line.


Based in South Africa, our front office teams form a natural cultural fit
with your global customers. They are your brand ambassadors,
dealing with customers through multiple channels with the detailed
knowledge and courteous efficiency you’d expect from your own
employees.

South Africa vs Latin America

50% cost saving

Rectangle (1)

Our back-office teams are located in Bangladesh, the up-and-coming
tech powerhouse of business outsourcing.


Our employees are travel and tourism specialists. After being fully
trained and immersed in your business processes, they are ready to
hit the ground running with no loss of efficiency or productivity.

Bangladesh vs India
20% cost saving
Bangladesh vs Philippines

40% cost saving

Rectangle Copy (1)

Our geographical locations offer
highly-educated dedicated teams at a cost that
will directly benefit your bottom line.


Based in South Africa, our front office teams
form a natural cultural fit with your global
customers. They are your brand ambassadors,
dealing with customers through multiple
channels with the detailed knowledge and
courteous efficiency you’d expect from your
own employees.

South Africa vs Latin America
50% cost saving
Rectangle (1)

Our back-office teams are located in
Bangladesh, the up-and-coming tech
powerhouse of business outsourcing.


Our employees are travel and tourism
specialists. After being fully trained and
immersed in your business processes, they
are ready to hit the ground running with no
loss of efficiency or productivity.

Bangladesh vs India
20% cost saving
Bangladesh vs Philippines

40% cost saving

A different

approach to BPO

We treat our employees well and reward them for
producing excellent work. We monitor and
analyze output, then provide constructive
feedback and focused training to ensure they
remain at the top of their game.


Our attrition rate is less than 10%. This means
you get gold-standard results from a consistent
team of employees who are invested in your
business success.


Our approach is collaborative. We’re happy to
share knowledge, best practice, the latest
industry trends, and ideas for improving
efficiency. Our main focus is on your business
growth.

A different

approach to BPO

We treat our employees well and reward them for producing excellent
work. We monitor and analyze output, then provide constructive
feedback and focused training to ensure they remain at the top of their
game.


Our attrition rate is less than 10%. This means you get gold-standard
results from a consistent team of employees who are invested in your
business success.


Our approach is collaborative. We’re happy to share knowledge, best
practice, the latest industry trends, and ideas for improving efficiency.
Our main focus is on your business growth.