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Automation
and COVID-19

May 2020 | Article

Automation
and COVID-19

May 2020 | Article

Written By Bhavik Patel

Written By Bhavik Patel

Can robots save your business post COVID-19?

It seems as though most of the world is in lockdown at the moment.  

 

The COVID-19 pandemic has paralyzed the world economy. Many businesses are buckling under the strain, and those employees lucky enough to keep their jobs are mostly working from home. 

 

Under these circumstances, how can your business protect its revenue line? How do you win and retain customers during a global crisis? And what about the future, once all this is over? 

 

Here are our thoughts:

Can robots save your business post COVID-19?

It seems as though most of the world is in lockdown
at the moment.


The COVID-19 pandemic has paralyzed the world economy. Many businesses are buckling under the strain, and those employees lucky enough to keep their jobs are mostly working from home.


Under these circumstances, how can your business protect its revenue line? How do you win and retain customers during a global crisis? And what about the future, once all this is over?

 
Here are our thoughts:

COVID-19

The crisis management problem

The pandemic has caused a massive spike in the numbers of customers searching,
buying, and accessing customer services online.

 

Many businesses have struggled to cope with the sheer volume of demand. Rather
than a gradual transition towards digital, the virus has forced many organizations
to press the digital panic button.

 

With most employees focused solely on crisis management, there is a yawning gap
in their capacity to perform business-critical processes.

The crisis management problem

COVID-19

The pandemic has caused a massive spike in the numbers of customers searching, buying, and accessing customer services online.


Many businesses have struggled to cope with the sheer volume of demand. Rather than a gradual transition towards digital, the virus has forced many organizations to press the digital panic button.


With most employees focused solely on crisis management, there is a yawning gap in their capacity to perform business-critical processes.

The digital solution

Over the last 10 years, it has become increasingly obvious that digital transformation should be an investment priority. For successful organizations that expect ongoing growth, it’s a no-brainer.  

 

You could argue that COVID-19 is a wake-up call for digitally slow organizations. There could not be a better moment to digitally transform. Quite apart from the customer-led benefits, it will protect business-critical processes should something like this happen again in the future.

Why robots are the future

Robots don’t need sleep. They’re able to work 24/7 on the mundane yet crucial tasks that keep your business ticking over smoothly.

 

Meanwhile, your human employees are free to focus on what humans do best – high-value work such as customer support, customer engagement, and the creative thinking that leads to innovative, profitable ideas.

Here are a few more benefits of RPA:

 

Robots are quicker than humans, and they don’t make mistakes.

They’re easily scalable at very short notice.

They can support peak demand (like now, for instance) without
the expense of hiring additional staff.

They leave an audit trail, helping you to maintain compliance.

Robots reduce your operating costs.

They work 24/7 without sleeping, eating, taking breaks, going on
holiday, or becoming unwell due to a global pandemic.

Here are a few more benefits of RPA:


Robots are quicker than humans, and they don’t make mistakes.
They’re easily scalable at very short notice.
They can support peak demand (like now, for instance) without the expense of hiring additional staff.
They leave an audit trail, helping you to maintain compliance.
Robots reduce your operating costs.
They work 24/7 without sleeping, eating, taking breaks, going on holiday, or becoming unwell due to a global pandemic.

Which tasks can robots perform?

Robotic process automation (RPA) can be used for any repetitive, high-volume, rules-based task that your human workforce currently performs. To give you some examples:

 

Robots can handle transaction processing, transactional reporting and budgeting, data entry, data manipulation, maintenance of records, account openings and closing, foreign exchange payments… plus many more tasks that we don’t have the space to list.

 

In short, RPA mimics a human worker.

How does RPA work?

You won’t have to change your IT systems. RPA software sits on top of your existing systems which makes it easy to implement quickly and efficiently.

 

The software can be trained to capture and interpret the actions of your specific processes. It can then use the data to trigger responses, carry out new actions, and communicate with other systems autonomously.

 

Unlike traditional IT automation which is heavily programming based, RPA follows specific rules to mimic the actions of the humans at a user interface level.

 

Digital transformation may sound like a low priority at the moment. But the reality is that right now is the best time to drive the initiative. RPA will enable your organization to manage the current crisis – and it will be stronger in the long run.

 

For more information about making the case for RPA, download our free eBook How to talk about RPA confidently within your organization.

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