Case Study

Outbound Voice Support for a Property Tech Brand

35%
Performance Improvement

The Results

  • 0-750+ tasks per day ramp-up within a month of operation
  • Daily task target increases repeatedly achieved versus client benchmarks
  • Improvements in overall performance by over 35%

Property Tech Brand Customer Success Story

Outbound Voice Support
Our client is a unique supplier of technology-driven products and services designed to make the lettings journey quicker and easier for everyone involved; from letting associates to landlords and tenants.

The Challenge

  • First-time outsourcers
  • A need for outbound voice support for the clients customers – relating to the chasing of tenant references from a 3rd party
  • A need to work closely with independent and national letting associates to help them reference tenants who wish to move into rented properties

The Solution

Step 1

Fully outsourced customer service function set-up to assist clients with payments and billings, property queries, background checks, provide recommendations to the letting agent, and short term insurances

Step 2

Recruitment of the customer service ‘Moving Masters Team’

Step 3

Training completed swiftly (within one week) ready for nesting

Customer experience and Back-office services including:

The Results

  • 0-750+ tasks per day ramp-up within a month of operation
  • Daily task target increases repeatedly achieved versus client benchmarks
  • Improvements in overall performance by over 35%

Book your

free consultation today!

Client Quotes

Digital Content Blog

Page - Case Studies

"*" indicates required fields

Address*
This field is for validation purposes and should be left unchanged.

Want to find out how we can deliver powerful customer experiences for your industry?

Submit your enquiry here.

Contact us to get extraordinary outsourcing at ordinary costs

Overlay - Optimonk Replacement

"*" indicates required fields

This field is for validation purposes and should be left unchanged.