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Now is the time for customer experience transformation

Now is the time for customer experience transformation

Why is now the time to revisit and transform your customer experience?

In our previous blog, Customer experience and digital transformation defined, we explored what customer experience (CX) was, why it is important, and how it should be at the core of any successful digital transformation strategy. In our latest blog of the Digital Transformation series, we identify why now is the time to embrace CX transformation.

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Customer experience and digital transformation defined

Customer experience and digital transformation defined

Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.

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Quantanite Celebrates International Women’s Day

Quantanite celebrates International Women's Day

International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.

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Quantanite recognized as Top Voice Service Provider

Quantanite recognized as top service provider

Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.

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Six tips for social media customer service success

Six tips for a great social media customer service

Be it Twitter, Facebook, Instagram, one of the easiest ways for companies to further their branding goals, emit their messaging and communicate with customers is via social platforms.
With 4 billion people around the world currently using social media, Dan Vanrenen looks at this ever-growing customer service channel, and identifies 6 ways of utilizing them for a high-performance CX

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Live chat – Balancing humans and automation

Live chat- Balancing human and automated customer service 

Instant messaging (IM) and live chat have become fundamental pillars of modernised, efficient and responsive multichannel customer service operations. Such is the exploding popularity of instant messaging services, today more than 40% of customers expect to be able to contact a company via live chat on their website. In our latest blog, Dan Vanrenen Identifies the importance of utilising Humans and Automation when delivering a best of breed customer service.

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