Hall’s addition sees an executive leader join the agile, high-quality, cost-effective CX service provider, bringing with him a passion and expertise in innovation and strategy across customer engagement management. His ability to build trusted relationships with clients and teams, along with a capability to deliver exciting operations and customer centric technology will help ensure measurable benefits and outcomes for the Quantanite Group.
Hafeez is a seasoned CFO with additional credentials as an all-round business administrator and board member. His wide-ranging international experience, which spans over two decades within private and public equity spheres, has enabled him to develop global acumen in finance, business and governance. Most recently, Hafeez served at Ibex, a global CX outsourcer rapidly growing as a transformational B2B2C partner for the world’s leading brands. Previously, Hafeez also held senior roles at Toyota Group (Hino Motors) and The Resource Group (TRG) after starting his career at PwC.
London, UK, 10th March 2022 – Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its newest World Class Customer Experience Centre in Johannesburg, South Africa.
Quantanite is pleased to announce the appointment of Atreya Chaganty as the group’s new Chief Executive Officer effective January 4th, 2022.
Why is now the time to revisit and transform your customer experience?
In our previous blog, Customer experience and digital transformation defined, we explored what customer experience (CX) was, why it is important, and how it should be at the core of any successful digital transformation strategy. In our latest blog of the Digital Transformation series, we identify why now is the time to embrace CX transformation.
Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.
Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.
For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.
Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.
Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.
