The BFSI industry is continuously changing and in this changing environment, this particular industry is under great pressure to cut costs and yet maintain high levels of service. In this Blog Bhavik Patel addresses how bots are assisting the financial services sector in providing customers with a quick, easy, and more efficient process, to help increase their agility and provide a more enhanced customer experience.
Throughout 2020 businesses have had to adapt and evolve their customer service offerings to enable their customers to have a positive experience. The problem is, this hasn’t always been the case. In this blog we highlight the difference between a businesses perceived success and the real customer experience.
For consumers, the use of online channels for purchases during Black Friday and the coming holiday season will be the norm. This means that not only must businesses ensure digital transformation but ensure that they make the customer experience a priority. So how do they do this?
Today, we announce our fourth corporate value, Entrepreneurship. Entrepreneurship at its core, is that almost magical notion that a mere idea in one’s mind can be transformed into something of value, whether it’s a manager creating an internal training academy to be used for all new hires or indeed a founder growing a company into a unicorn.
What is the “New Normal” for your business? What is next in Customer Care? Start planning for 2021 now.
Today we announce our third corporate value, Service. As we are rolling out our values one at a time, it feels very much like building a puzzle in which the next piece seems almost obvious as we progress. Each time think about what piece of our culture should be exemplified next. As an organisation that is already over six years old, our culture is very ingrained, and so our exercise now is describing rather than prescribing what our culture is, which is very different to what companies in their infancy usually do.
For businesses big and small, outsourcing IT and other business processes has become essential to maintain healthy continuity and growth. RPA is one of the processes that is commonly outsourced, but how do you maintain it? Here we highlight how outsourcing your RPA support & maintenance can help.
Customer support is about making business personal. And, in an era where customers are turning to online interactions, that personal connection can be easily lost and be hard to forge again. So what can you do to prevent this?
A great customer service team can add huge benefits to a company’s growth. It can help with both winning and retaining customers and like any other business endeavor, it requires clear communication, properly setting objectives and goals, and ensuring that business outcomes are achieved. But where do you start?
RPA ROI can be between 30% and 300% in the first year. Given this impressive return, investing in RPA has become a no-brainer for numerous organizations around the world.However, the failure rate for initial RPA projects is between 30% and 50%. Here we identify 8 of the most common mistakes so that you can avoid them.