Choosing the Right BPO provider

Choosing the right
BPO provider

August 2020 | Article

By Quantanite

Choosing the right BPO provider
[for your back office]

In today’s uncertain world, a successful business is one that can quickly adapt to change.

This need for organizational agility means that BPO firms must be equally agile and stay ahead of market needs. Time is valuable, so the ideal outsourcing provider should be an adaptable, cost-effective strategic partner, freeing up time and resources so that organizations can focus on their core business.

With the right BPO partner, your company has space to innovate, expand the customer offering and broaden skill sets. Essentially, they help your business grow.

In this post, we shall outline 5factors to consider when deciding which BPO provider will most effectively boost business growth.

But first, what does ‘growth’ actually mean?

The true meaning of business growth

The truth is that business growth isn’t just about employee numbers. It also means:

being scalable
expanding capabilities
improving customer service
streamlining processes and operations for more business efficiency

Ultimately, growth is about improving the bottom line. But this won’t happen unless you identify the right BPO provider.

So, here are 5 key things to look out for:

The true meaning of business growth

The truth is that business growth isn’t just about employee numbers. It also means:

being scalable
expanding capabilities
improving customer service
streamlining processes and operations for more business efficiency

Ultimately, growth is about improving the bottom line. But this won’t happen unless you identify the right BPO provider.

So, here are 5 key things to look out for:

1. Experience

With experience comes trust – a crucial element of any business transaction. Choosing a provider with the right experience means that you can trust them to undertake business processes confidently, knowledgeably and efficiently.

Before choosing your BPO partner, take a look at the successes of their current clients. If their existing customer base has achieved growth as a result of their outsourcing provider’s services, they have the edge over the competition.

2. Scalability

Demand can increase or decrease at any time. It could be that your products or services are seasonal, or that demand is dictated by economic circumstances.

Your chosen provider must guarantee rapid service load scalability which should peak and take effect without increasing business overheads or affecting day-to-day productivity.

3. Resource strength

Resource strength is heavily reliant on the locations from which your BPO provider operates. These locations must offer a reliable source of highly qualified individuals with experience relevant to your industry sector.

When considering a BPO partner, look for one which is strategically situated in the best locations for skilled resources – namely South Africa and Bangladesh.

3. Resource strength

When considering a BPO partner, look for one which is strategically situated in the best locations for skilled resources – namely South Africa and Bangladesh.

4. Turnaround time

Your outsourcing provider needs to make sure that all deadlines are met. Turnaround time is crucial because the prompt availability of data and timely completion of processes is critical to the success of any project.

5. Cost

The main reason why companies outsource services is to reduce costs while boosting productivity. Some BPO firms promise low costs, but there can be a price to pay – either with low quality services, or hidden costs which come to light further down the line.

You are looking for a BPO provider who can provide you with straightforward, cost-effective pricing plus exceptional quality.

You’ve just found one. Get in touch with us at Quantanite.