Drive Company Profitability by Inspiring Customer Loyalty
At Quantanite, we know what it takes for companies to scale their staffing levels, processes and technical infrastructure. We offer fast-growing brands an executive combination of broad multilingual customer support and experience, to deliver a seamless and differentiated customer experience, backed up by exceptional results.
Client’s NPS Score
Text (SMS & WhatsApp)
CX Email Management
(Including Outbound Sales)
After Sales Customer Care
Average CSAT score across multiple vertical industries
Fastest Growing B2B Service Provider 2021 (by Clutch)
Fastest Growing Voice Service Provider 2021 (by Clutch)
We partner with our clients to understand their unique challenges.
Allowing us to customise outcomes and optimise customer journeys across self and assisted services.
We systematically identify inefficiencies and sources of improvements across the customer journey.
Reducing customer demand for support through self-service, process optimisation and automation.
We operate a mix of people and technology to deliver a service that scales as our client’s business grows.
Delivering outcomes cost effectively.
From managing customer service across multiple channels to improving NPS scores, keeping up with fast-paced omnichannel demands can be a struggle.
Quantanite can provide you with the expertise, resources, and technology you need to deliver a superior customer experience, and help you stay ahead of the competition in a rapidly changing marketplace.
Retail & eCommerce
Contact Louise Roches
Director, Customer Solutions
Financial Services & Fintech
Contact Neil Glover
Senior Director, Customer Solutions
Contact Phil Audley
VP, Customer Solutions
Contact Chance Myers
Director, Customer Solutions
Testament To Success
100+ Clients across 4 continents and a variety of vertical industries.
24/7 Service and support based on the “Follow the Sun” business model.
4 Global locations, world-class headquarters, CX and delivery centres.
No legacy blockers.
No hidden costs.
Technology & Innovation
Active C-Suite oversight, real-time access with hands-on strategic support and contributions
Transparent partners who’ll tell it (and show it) like it is.
Meet Your CXM Outsourcing Expert
Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.
Where appropriate and applicable, Quantanite is externally audited to ensure compliance.
We put your customers at the heart of our delivery
Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.
Scale your back-office processes and functions cost- effectively using our team of domain experts.
Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.
Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.