Achieve a 95% CSAT Score by Inspiring Customer Loyalty and Company Profitability
At Quantanite, we know what it takes for companies to scale their staffing levels, processes and technical infrastructure. From delivering a 0.1% abandoned call rate to a Quality Score of 95.5%, we offer fast-growing brands an combination of broad multilingual customer support to deliver a seamless customer experience, backed by exceptional results.
Client’s NPS Score
Voice
(Outbound &
Inbound)
Call Centre Support
Online Chat + Text (SMS & WhatsApp)
Social Media
CX Email Management
Self-service (IVR)
Sales Support
(Including Outbound Sales)
Technical Support
After Sales Customer Care
Enquiry Handling
Average CSAT score across multiple vertical industries (2022; All clients)
Fastest Growing B2B Service Provider 2021 (by Clutch)
Top 500 Global Outsourcing Firms (Outsource Accelerator)
We partner with our clients to understand their unique challenges.
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Allowing us to customise outcomes and optimise customer journeys across self and assisted services.
We systematically identify inefficiencies and sources of improvements across the customer journey.
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Reducing customer demand for support through self-service, process optimisation and automation.
We operate a mix of people and technology to deliver a service that scales as our client’s business grows.
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Delivering outcomes cost effectively.
From managing customer service across multiple channels to improving NPS scores, keeping up with fast-paced omnichannel demands can be a struggle.
Quantanite can provide you with the expertise, resources, and technology you need to deliver a superior customer experience, and help you stay ahead of the competition in a rapidly changing marketplace.
Retail & eCommerce
Contact Louise Roches
Director, Customer Solutions
Financial Services & Fintech
Contact Neil Glover
Senior Director, Customer Solutions
Logistics
Contact Phil Audley
VP, Customer Solutions
Healthcare
Contact Chance Myers
Director, Customer Solutions
Testament To Success
100+ Clients across 4 continents and a variety of vertical industries.
Flexibility
24/7 Service and support based on the “Follow the Sun” business model.
Global Reach
4 Global locations, world-class headquarters, CX and delivery centres.
Cost Effective
No overheads.
No legacy blockers.
No hidden costs.
Technology & Innovation
Active C-Suite oversight, real-time access with hands-on strategic support and contributions
Trust
Transparent partners who’ll tell it (and show it) like it is.
Meet Your CXM Outsourcing Expert
Meet Your Lead Gen & Sales Enablement Outsourcing Expert
Meet Your Digital Content Oursourcing Expert
Neil Glover
Senior Director, Customer Solutions
With a strong background of over 15 years, Neil has worked with companies from the largest global enterprises to smaller entrepreneurial fast-growth businesses on driving customer experience transformation and creating unprecedented customer outcomes. Neil’s experience means he is able to work with you to meet your challenges in a proactive and dynamic environment and therefore able to build solutions that meet your needs.
Meet Your Back Office Outsourcing Expert
Phil Audley
VP, Customer Solutions
Phil is VP, Customer Solutions for Quantanite and comes with an array of experience across the customer experience and BPO industry. Phil has managed and directed large global clients in the logistics sector with multiple engagement P&L responsibility, driven new business development across Europe for strategic (€50M+) outsource deals in supply chain-related market sectors, and has built and led virtual teams of up to 30 consultants.
Meet Your CXM Outsourcing Expert
Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.
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Where appropriate and applicable, Quantanite is externally audited to ensure compliance.
We put your customers at the heart of our delivery
Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.
Scale your back-office processes and functions cost- effectively using our team of domain experts.
Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.
Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.
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