Customer Experience (CXM)

Achieve a 95% CSAT Score by Inspiring Customer Loyalty and Company Profitability

Quantanite: Your Customer Experience Management (CXM) Outsource Provider

At Quantanite, we know what it takes for companies to scale their staffing levels, processes and technical infrastructure. From delivering a 0.1% abandoned call rate to a Quality Score of 95.5%, we offer fast-growing brands an combination of broad multilingual customer support to deliver a seamless customer experience, backed by exceptional results.

Client’s NPS Score

Quantanite - What We Do

Customer Experience (CX) Management Suite

Voice

(Outbound &

Inbound)

Call Centre Support

Online Chat + Text (SMS & WhatsApp)

Social Media

CX Email Management

Self-service (IVR)

Sales Support

(Including Outbound Sales)

Technical Support

After Sales Customer Care

Enquiry Handling

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

Why Our CXM Clients Love Our Services

Design

We partner with our clients to understand their unique challenges.

Allowing us to customise outcomes and optimise customer journeys across self and assisted services.

Optimise

We systematically identify inefficiencies and sources of improvements across the customer journey.

Reducing customer demand for support through self-service, process optimisation and automation.

Operate

We operate a mix of people and technology to deliver a service that scales as our client’s business grows.

Delivering outcomes cost effectively.

Powering Customer Experience and Digital Outsourcing for fast-growing companies

Book your

free consultation today!

Client Challenges - CXM Solutions

From managing customer service across multiple channels to improving NPS scores, keeping up with fast-paced omnichannel demands can be a struggle.

Quantanite can provide you with the expertise, resources, and technology you need to deliver a superior customer experience, and help you stay ahead of the competition in a rapidly changing marketplace.

Challenges

Solutions

Quantanite - CXM Industries

Retail & eCommerce

Contact Louise Roches

Director, Customer Solutions

Financial Services & Fintech

Contact Neil Glover

Senior Director, Customer Solutions

Logistics

Contact Phil Audley

VP, Customer Solutions

Healthcare

Contact Chance Myers

Director, Customer Solutions

Quantanite - Your CXM Outsource Partner

Testament To Success

100+ Clients across 4 continents and a variety of vertical industries.

Flexibility

24/7 Service and support based on the “Follow the Sun” business model.

Global Reach

4 Global locations, world-class headquarters, CX and delivery centres.

Cost Effective

No overheads.

No legacy blockers.

No hidden costs.

Technology & Innovation

Active C-Suite oversight, real-time access with hands-on strategic support and contributions

Trust

Transparent partners who’ll tell it (and show it) like it is.

Client Quotes

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking.

They're very attentive. They want to do well and are constantly pushing themselves. They're really in tune with the way we want them to approach the work, and that's realy impressive to see."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see.

The sheer volume shows how much of a help they were. The level of care stands out. They are immersed within our teams and our culture, always asking questions about how they can go above and beyond for our customers."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything.

They're always right there, answering you as soon as you message them. If we have an urgent need, they'll prioritise it. They're just a great company to deal with."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent.

We couldn't provide this service as quickly or efficiently without them being in the mix. In fact, without them, we wouldn't have the capacity to provide this service."

"Quantanite got up to speed and built a team really quickly.

They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

Meet Your CXM Outsourcing Expert

Louise Roches

Director, Customer Solutions

Louise has spent the last 15+ years working within the CX Business Outsourcing retail industry. Passionate about customer satisfaction and delivering value that enables her retail and ecommerce clients to achieve success in a digitally-enabled business.

Meet Your Lead Gen & Sales Enablement Outsourcing Expert

Chance Myers

Director, Customer Solutions

Chance’s extensive history includes complex SaaS, UCaaS, CCaaS, UX and Collaboration software. He also has an advanced history of Call Center BPO sales and operations and has successful sales leadership experience.

Meet Your Digital Content Oursourcing Expert

Neil Glover

Senior Director, Customer Solutions

With a strong background of over 15 years, Neil has worked with companies from the largest global enterprises to smaller entrepreneurial fast-growth businesses on driving customer experience transformation and creating unprecedented customer outcomes. Neil’s experience means he is able to work with you to meet your challenges in a proactive and dynamic environment and therefore able to build solutions that meet your needs.

Meet Your Back Office Outsourcing Expert

Phil Audley

VP, Customer Solutions

Phil is VP, Customer Solutions for Quantanite and comes with an array of experience across the customer experience and BPO industry. Phil has managed and directed large global clients in the logistics sector with multiple engagement P&L responsibility, driven new business development across Europe for strategic (€50M+) outsource deals in supply chain-related market sectors, and has built and led virtual teams of up to 30 consultants.

Meet Your CXM Outsourcing Expert

Louise Roches

Director, Customer Solutions

CXM and Digital Outsourcing Blog

Knowledge Hub

Customer Service Experience Guide

Knowledge Hub

How To Manage A Quality Service

Knowledge Hub

What Is Net Promoter Score (NPS)?

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.