Contact Call Centre Outsourcing Services
Optimise your operation by delivering a great customer experience.
Quantanite: Your Contact Call Centre BPO Provider
Here at Quantanite, we understand the importance of having a reliable, effective contact centre to handle customer service inquiries and ensure that customers have the best possible experience. Our inbound call centre outsourcing services are designed to provide our clients with the resources, technology, and support needed to make sure that their customers are taken care of in a timely, efficient manner.
Client’s NPS Score
Company Stats
Average CSAT score across multiple vertical industries (2022; All clients)
Fastest Growing B2B Service Provider 2021 (by Clutch)
Top 500 Global Outsourcing Firms (Outsource Accelerator)
Why Our Contact Centre Clients Love Our Services
Latest Tech
We use the latest technology and industry-leading tools to ensure that our client’s customers get the best service possible.
Expertise
Our experienced team is dedicated to helping our clients maximise their customer experience by providing the most efficient and cost-effective contact centre solution.
Affordability
Our services are designed to help our clients save time and money while providing the best possible inbound customer service.
Delivering Contact Centre Outsourcing for the World’s Fastest Growing Companies.
- Quick Roll Out
- Industry Expertise
- Access to the Latest Technology
- Open and Accountable
Call Centre Support - Challenges & Solutions
Whether it’s not being able to staff the department or identifying areas to improve, many businesses struggle to meet the demand of their customers and deliver a great experience.
At Quantanite we provide our clients with detailed reports on their call centre performance, so they can identify areas of improvement. We also provide our clients with the latest tools to ensure that their inbound contact centre operations are up-to-date and running smoothly.Â
Challenges
- Contact Centre Performance
- Identify Pain Points
- Staff Training
- Global Growth
- Tech Stack
Solutions
- Trained CXM Staff
- Centre Performance Reports
- Trained CXM Staff
- Centre Growth Plans
- Latest CXM Tools
How we delight our clients
We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.
Read Our CXM Case Studies
Meet Your Lead Gen & Sales Enablement Outsourcing Expert
Chance Myers
Director, Customer Solutions
Chance’s extensive history includes complex SaaS, UCaaS, CCaaS, UX and Collaboration software. He also has an advanced history of Call Center BPO sales and operations and has successful sales leadership experience.
Meet Your Digital Content Oursourcing Expert
Neil Glover
Senior Director, Customer Solutions
With a strong background of over 15 years, Neil has worked with companies from the largest global enterprises to smaller entrepreneurial fast-growth businesses on driving customer experience transformation and creating unprecedented customer outcomes. Neil’s experience means he is able to work with you to meet your challenges in a proactive and dynamic environment and therefore able to build solutions that meet your needs.
Meet Your Back Office Outsourcing Expert
Phil Audley
VP, Customer Solutions
Phil is VP, Customer Solutions for Quantanite and comes with an array of experience across the customer experience and BPO industry. Phil has managed and directed large global clients in the logistics sector with multiple engagement P&L responsibility, driven new business development across Europe for strategic (€50M+) outsource deals in supply chain-related market sectors, and has built and led virtual teams of up to 30 consultants.
Meet Your CXM Outsourcing Expert
Louise Roches
Director, Customer Solutions
Louise has spent the last 15+ years working within the CX Business Outsourcing retail industry. Passionate about customer satisfaction and delivering value that enables her retail and ecommerce clients to achieve success in a digitally-enabled business.
The Quantanite Difference – Why our clients partner with us
Your trusted outsourcing and customer experience experts.
Value
No overheads.
No legacy blockers.
No hidden costs.
When it comes to robust and cost-effective digital outsourcing, nobody is trusted more than Quantanite to break barriers without breaking the bank.
Quality
Where high standards create remarkable outcomes.
Our quality assurance framework is how we uphold our commitment to reliability. Nothing is left to chance.
Trust
Transparent partners who’ll tell it (and show it) like it is.
We believe the beauty of exceptional customer experience is in its simplicity. We cherish integrity in every interaction, from our contracts to every contact.
Speed
Rapid response to meet your growth objectives
We’re only as strong as our last interaction with your customers, so we operate with agility and flexibility to meet your needs as you scale.
Innovation
Combining human & artificial intelligence to create memorable experiences.
We’re firm believers in working better together, so we empower best-in-class human expertise with best-in-tech automated tools to supercharge your business outcomes.
Expertise
Superior Knowledge and strong expertise made affordable.
With genuine active C-Suite oversight, real time hands-on support and investment in our people, we help our clients thrive with engaged associates that always find the best way to get things done.
Underpinned by
Our Culture
Purpose, Values & Vision
Our People
Raving Fans & Brand Champions
Our Clients
Winning Partnerships & Optimising Value
Read Our CXM Blogs
Certification & Compliance
Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.
Where appropriate and applicable, Quantanite is externally audited to ensure compliance.
Quantanite Service Range
We put your customers at the heart of our delivery
CUSTOMER EXPERIENCE MANAGEMENT
Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.
BACK-OFFICE
SERVICES
Scale your back-office processes and functions cost- effectively using our team of domain experts.
DIGITAL CONTENT SERVICES
Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.
LEAD GENERATION SERVICES
Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.
CXM - Contact Centre Outsourcing
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Want to find out how we can deliver powerful customer experiences for your industry?
Submit your enquiry here.
Customer experience and digital outsourcing for the world’s fastest growing companies
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