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Ebooks and
Resources

Trusted by some of the fastest-growing companies around the world

Trusted by some of the fastest-growing
companies around the world

Our Ebooks

LATEST EBOOK

Digital Transformation
and Customer Experience
– The technology and the human.

In our latest e-book, we cover the advanced topics of Digital Transformation within customer service, as well as how to scale your CX program within your organization for ongoing optimization.

EBOOK

Adopting omnichannel customer service:
The technologies and people you need

In this e-book, we cover basic to advanced topics about
how to create a best of breed customer satisfaction
team, as well as how to evaluate opportunities
within your organization for ongoing optimization.

This e-book is essential for anyone involved
in an organization’s customer engagement
team or Center of Excellence setup.

EBOOK

How to talk about Robotic Process
Automation confidentially within
your organisation

You may have heard the term “RPA” floating around in recent
years, but only now are we reaching the pivotal point in
business where RPA needs to be taken seriously if
companies want to innovate and scale effectively.

Robotic Process Automation helps to eliminate
time-consuming tasks and free up employees
to focus on more important work.

EBOOK

Adopting omnichannel customer service: The technologies and people you need

In this e-book, we cover basic to advanced topics about how to create a best of breed customer satisfaction team, as well as how to evaluate opportunities within your organization for ongoing optimization.

This e-book is essential for anyone involved in an organization’s customer engagement team or Center of Excellence setup.

EBOOK

How to talk about Robotic Process
Automation confidentially within
your organisation

You may have heard the term “RPA” floating around in recent years, but only now are we reaching the pivotal point in business where RPA needs to be taken seriously if companies want to innovate and scale effectively.

Robotic Process Automation helps to eliminate time-consuming tasks and free up employees to focus on more important work.