Providing the customer experience and back end support that will grow your business
Quantanite provides the key services Fintech and Financial Services need to deliver quality customer experience and support. Guiding customers through the processes to assist in transactions, help with their accounts or deal with general enquiries. This is all supported by a highly trained back office team able to process PCI Compliance, Onboarding, Account updates and all back office support issues.Â
Client’s NPS Score
We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.
Average CSAT score across multiple vertical industries (2022; All clients)
Fastest Growing B2B Service Provider 2021 (by Clutch)
Top 500 Global Outsourcing Firms (Outsource Accelerator)
Poor customer experience leads to calls not being handled properly, missing transactions, frozen accounts and customers opting to leave. Further challenges arise from back office compliance not meeting the needs of the regulators.
Quantanite provides the expertise, resources and knowledge to deliver what their customers need in the timeframes that make a difference. We can assist on a local, regional or global level – safe int he knowledge we have the quality to deliver.
Customer Experience Management
Voice (Outbound & Inbound), Online Chat, SMS & WhatsApp
Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)
Email, Self-service/Automation, Outbound Sales
Technical Support, After Sales Care and Enquiry Handling
Back Office Services
Order entry, Transaction processing and management
Data entry and Data management
Billing and Payment processing
Migration support and Case management
Digital Content Services
Image labelling and classification
Multi-dimensional tagging; Text, Audio, Video, Maps
A wide range of annotation types
Transcription, Document indexing and archiving
Sales Enablement
We help B2B companies build a predictable sales pipeline using:
Outbound sales development, Sales development representatives,
and appointment setting.
Lead Generation
Combined specialised human skills and online technology to scale your sales opportunities using:
Lead research, Email marketing and LinkedIn marketing
Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.
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Where appropriate and applicable, Quantanite is externally audited to ensure compliance.
We put your customers at the heart of our delivery
CUSTOMER EXPERIENCE MANAGEMENT
Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.
BACK-OFFICE
SERVICES
Scale your back-office processes and functions cost- effectively using our team of domain experts.
DIGITAL CONTENT SERVICES
Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.
LEAD GENERATION SERVICES
Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.
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Customer experience and digital outsourcing for the world’s fastest growing companies
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