Fintech & Financial Services

Providing the customer experience and back end support that will grow your business

Quantanite: Your Fintech Outsourced Services Provider

Quantanite provides the key services Fintech and Financial Services need to deliver quality customer experience and support. Guiding customers through the processes to assist in transactions, help with their accounts or deal with general enquiries. This is all supported by a highly trained back office team able to process PCI Compliance, Onboarding, Account updates and all back office support issues.

Client’s NPS Score

How we delight our clients

We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent."

"They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

Why Our Fintech & Financial Clients Love Our Services

Poor customer experience leads to calls not being handled properly, missing transactions, frozen accounts and customers opting to leave. Further challenges arise from back office compliance not meeting the needs of the regulators.

Quantanite provides the expertise, resources and knowledge to deliver what their customers need in the timeframes that make a difference. We can assist on a local, regional or global level – safe int he knowledge we have the quality to deliver.

Challenges

Solutions

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Our Fintech And Financial Services Suite

Customer Experience Management

Voice (Outbound & Inbound), Online Chat, SMS & WhatsApp
Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)
Email, Self-service/Automation, Outbound Sales
Technical Support, After Sales Care and Enquiry Handling

Back Office Services

Order entry, Transaction processing and management
Data entry and Data management
Billing and Payment processing
Migration support and Case management

Digital Content Services

Image labelling and classification

Multi-dimensional tagging; Text, Audio, Video, Maps

A wide range of annotation types

Transcription, Document indexing and archiving

Sales Enablement

We help B2B companies build a predictable sales pipeline using:

Outbound sales development, Sales development representatives,

and appointment setting.

Lead Generation

Combined specialised human skills and online technology to scale your sales opportunities using:

Lead research, Email marketing and LinkedIn marketing

Read Our CX and Fintech Case Studies

Case Study

Data Labelling for an AI-Enabled Driver and Fleet Safety Platform

Case Study

Data Transcription Services for a Logistics Food Delivery Brand

Case Study

Fraud Detection and Prevention for a Digital-first Brand

Meet Your Lead Gen & Sales Enablement Outsourcing Expert

Chance Myers

Director, Customer Solutions

Chance’s extensive history includes complex SaaS, UCaaS, CCaaS, UX and Collaboration software. He also has an advanced history of Call Center BPO sales and operations and has successful sales leadership experience.

Meet Your Digital Content Oursourcing Expert

Neil Glover

Senior Director, Customer Solutions

With a strong background of over 15 years, Neil has worked with companies from the largest global enterprises to smaller entrepreneurial fast-growth businesses on driving customer experience transformation and creating unprecedented customer outcomes. Neil’s experience means he is able to work with you to meet your challenges in a proactive and dynamic environment and therefore able to build solutions that meet your needs.

Meet Your Back Office Outsourcing Expert

Phil Audley

VP, Customer Solutions

Phil is VP, Customer Solutions for Quantanite and comes with an array of experience across the customer experience and BPO industry. Phil has managed and directed large global clients in the logistics sector with multiple engagement P&L responsibility, driven new business development across Europe for strategic (€50M+) outsource deals in supply chain-related market sectors, and has built and led virtual teams of up to 30 consultants.

Meet Your CXM Outsourcing Expert

Louise Roches

Director, Customer Solutions

Louise has spent the last 15+ years working within the CX Business Outsourcing retail industry. Passionate about customer satisfaction and delivering value that enables her retail and ecommerce clients to achieve success in a digitally-enabled business.

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.