Say goodbye to long wait times and frustration. Get the customer service support you need to to deliver exceptional experiences.
At Quantanite, we understand the challenges retailers face in delivering exceptional customer experiences. We’re dedicated to helping online retailers meet and exceed their goals, with a team of experts and cutting-edge technologies at your disposal.
Client’s NPS Score
We experienced an excellent quality of service, and perfect execution of the work required. Quantanite has been very flexible with new lines of business and projects. Their ability to scale is very impressive under tight deadlines maintaining solid quality.
Food Delivery
Retail & Logistics Company
Quantanite is a reliable outsourcing partner with a desire to continuously improve, providing flexibility to scale-up our team upon short notice, whilst demonstrating their care and diligence in getting things done right. Their competitive pricing also made partnering with Quantanite an easy decision.
Retail Company
Clothing Discovery Service & Personalised Shop
Average CSAT score across multiple vertical industries
Fastest Growing B2B Service Provider 2021 (by Clutch)
Fastest Growing Voice Service Provider 2021 (by Clutch)
“In a rapidly evolving digital landscape, managing the online sales journey effectively is becoming a critical part of the retail mix”
– RetailDive
From managing customer service across multiple channels to improving NPS scores, keeping up with the fast-paced industry demands can be a struggle.
Quantanite can provide you with the expertise, resources, and technology you need to deliver a superior customer experience, and help you stay ahead of the competition in a rapidly changing marketplace.
Customer Experience Management
Voice (Outbound & Inbound), Online Chat, SMS & WhatsApp
Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)
Email, Self-service/Automation, Outbound Sales
Technical Support, After Sales Care and Enquiry Handling
Back Office Services
Order entry, Transaction processing and management
Data entry and Data management
Billing and Payment processing
Migration support and Case management
Digital Content Services
Image labelling and classification
Multi-dimensional tagging; Text, Audio, Video, Maps
A wide range of annotation types
Transcription, Document indexing and archiving
Sales Enablement
We help B2B companies build a predictable sales pipeline using:
Outbound sales development, Sales development representatives,
and appointment setting.
Lead Generation
Combined specialised human skills and online technology to scale your sales opportunities using:
Lead research, Email marketing and LinkedIn marketing
Meet Your Ecommerce & Digital Retail Expert
Louise Roches
Director, Customer Solutions
Louise has spent the last 15+ years working within the CX Business Outsourcing retail industry. Passionate about customer satisfaction and delivering value that enables her retail and ecommerce clients to achieve success in a digitally-enabled business.
Quantanite is accredited by and complies with the following industry standards with regards to Data Security, Payment Processing, Compliance and Quality.
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Where appropriate and applicable, Quantanite is externally audited to ensure compliance.
We put your customers at the heart of our delivery
Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.
Scale your back-office processes and functions cost-effectively using our team of domain experts.
Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.
Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.
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Customer experience and digital outsourcing for the world’s fastest growing companies
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