Quantanite Blog

Bringing you the latest trends, industry insights, and knowledge base in robotic process automation, product categorisation, business process automation and more.

Fourth value Entrepreneurship

Today, we announce our fourth corporate value, Entrepreneurship. Entrepreneurship at its core, is that almost magical notion that a mere idea in one’s mind can be transformed into something of value, whether it’s a manager creating an internal training academy to be used for all new hires or indeed a founder growing a company into a unicorn.

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Improving Productivity with RPA in Retail

RPA automates tedious and repetitive tasks by entrusting them to bots. In a world where customers are moving more and more to online purchases the demand for customer service and customer experience is growing and this is adding increased pressure on companies to keep abreast of the market. With RPA, companies can improve productivity and quality of service, as well as accelerate tasks and improve standards and accuracy.

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Third value service

Today we announce our third corporate value, Service. As we are rolling out our values one at a time, it feels very much like building a puzzle in which the next piece seems almost obvious as we progress. Each time think about what piece of our culture should be exemplified next. As an organisation that is already over six years old, our culture is very ingrained, and so our exercise now is describing rather than prescribing what our culture is, which is very different to what companies in their infancy usually do.

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Outsourcing your RPA support & maintenance

For businesses big and small, outsourcing IT and other business processes has become essential to maintain healthy continuity and growth. RPA is one of the processes that is commonly outsourced, but how do you maintain it? Here we highlight how outsourcing your RPA support & maintenance can help.

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Key Functions of Customer Support

Customer support is about making business personal. And, in an era where customers are turning to online interactions, that personal connection can be easily lost and be hard to forge again. So what can you do to prevent this?

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Enhancing Customer Service Best Practices

A great customer service team can add huge benefits to a company’s growth. It can help with both winning and retaining customers and like any other business endeavor, it requires clear communication, properly setting objectives and goals, and ensuring that business outcomes are achieved. But where do you start?

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Mistakes to Avoid when Implementing RPA

RPA ROI can be between 30% and 300% in the first year. Given this impressive return, investing in RPA has become a no-brainer for numerous organizations around the world.However, the failure rate for initial RPA projects is between 30% and 50%. Here we identify 8 of the most common mistakes so that you can avoid them.

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Quantanite Customer Service

Front Office and Customer Engagement

In today’s world, if your business is unable or unwilling to engage with customers, then your organization is unlikely to grow. The interaction between your brand and customers has never been more important than now.

Here, we highlight the 5 most common issues and how to resolve them.

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Choosing the Right RPA Pilot Process

Are you thinking about moving towards automation? By far the best way to discover whether RPA is suitable for your organization is to run a pilot program. After all, it’s a large investment so you don’t want to jump in with both feet.

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