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Quantanite Blog

Bringing you the latest trends, industry insights, and knowledge base in robotic process automation, product categorisation, business process automation and more.

The rise of the bots in Banking

The BFSI industry is continuously changing and in this changing environment, this particular industry is under great pressure to cut costs and yet maintain high levels of service. In this Blog Bhavik Patel addresses how bots are assisting the financial services sector in providing customers with a quick, easy, and more efficient process, to help increase their agility and provide a more enhanced customer experience.

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The Evolution of Business Support 24/7

In today’s competitive environment, 24/7 support of your business processes can make the difference to your profitability by improving your efficiency, downtime or improving your customer service. In this blog, we discuss both Business Process Outsourcing and RPA and how these can be your solution for 2021.

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Anyone up for a customer experience challenge?

Throughout 2020 businesses have had to adapt and evolve their customer service offerings to enable their customers to have a positive experience. The problem is, this hasn’t always been the case. In this blog we highlight the difference between a businesses perceived success and the real customer experience.

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How retailers should prep for Black Friday

For consumers, the use of online channels for purchases during Black Friday and the coming holiday season will be the norm. This means that not only must businesses ensure digital transformation but ensure that they make the customer experience a priority. So how do they do this?

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Fourth value Entrepreneurship

Today, we announce our fourth corporate value, Entrepreneurship. Entrepreneurship at its core, is that almost magical notion that a mere idea in one’s mind can be transformed into something of value, whether it’s a manager creating an internal training academy to be used for all new hires or indeed a founder growing a company into a unicorn.

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Improving Productivity with RPA in Retail

RPA automates tedious and repetitive tasks by entrusting them to bots. In a world where customers are moving more and more to online purchases the demand for customer service and customer experience is growing and this is adding increased pressure on companies to keep abreast of the market. With RPA, companies can improve productivity and quality of service, as well as accelerate tasks and improve standards and accuracy.

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Third value service

Today we announce our third corporate value, Service. As we are rolling out our values one at a time, it feels very much like building a puzzle in which the next piece seems almost obvious as we progress. Each time think about what piece of our culture should be exemplified next. As an organisation that is already over six years old, our culture is very ingrained, and so our exercise now is describing rather than prescribing what our culture is, which is very different to what companies in their infancy usually do.

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Outsourcing your RPA support & maintenance

For businesses big and small, outsourcing IT and other business processes has become essential to maintain healthy continuity and growth. RPA is one of the processes that is commonly outsourced, but how do you maintain it? Here we highlight how outsourcing your RPA support & maintenance can help.

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Key Functions of Customer Support

Customer support is about making business personal. And, in an era where customers are turning to online interactions, that personal connection can be easily lost and be hard to forge again. So what can you do to prevent this?

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Enhancing Customer Service Best Practices

A great customer service team can add huge benefits to a company’s growth. It can help with both winning and retaining customers and like any other business endeavor, it requires clear communication, properly setting objectives and goals, and ensuring that business outcomes are achieved. But where do you start?

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