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Content Moderation Services
Quality | Wellness | Value for money
Trusted by many of the fastest-growing companies around the world
Given the rapidly increasing rate of content creation, maintaining and judging the appropriateness of what is acceptable to share, has become both a hugely time consuming and ethical challenge for many organisations.
Rapid and effective moderation is essential to protect the user experience whilst also ensuring adherence to company policies and values.
In Quantanite, we have developed an approach to Content Moderation that is delivering a 99.75% accuracy for clients across video, chat, forums and written content.
Find Out How Qantanite Can Help You Manage Your Content Moderation
Our Difference
Our Difference
Providing expert and agile capabilities across Cognitive Content Curation & Moderation
Focused on
your needs, we are a boutique provider and put you at the centre of all we do
Responsive
to policy
updates and global and political impacts
Exceptional value for money through an innovative delivery model
Attracting
the best
people and focused on
their wellbeing
Adept and passionate
team of moderators
for enhanced delivery
Accurate
and fast,
attention
to detail with compliance
at the heart
Our Difference
Providing expert and agile capabilities across Cognitive Content Curation & Moderation
Focused on your needs, we are a boutique provider and put you at the centre of all we do
Responsive to policy updates and global and political impacts
Exceptional value for money through an innovative delivery model
Attracting the best people and focused on their wellbeing
Adept and passionate team of moderators for enhanced delivery
Accurate and fast, attention to detail with compliance at the heart
CASE STUDY
Content Moderation for a rapidly
growing online technology brand
99.75%
Accuracy rate across all lines of business
CASE STUDY
Content Moderation for a rapidly growing online technology brand
99.75%
Accuracy rate across all lines of business
One of the fastest-growing technology companies. Powered by Artificial Intelligence technology, their video-based products and services connect users in more than 150 countries via their content platform – sharing their beautiful moments via a new social language where they can showcase, discover and stay connected in a positive and creative online environment.
The Challenge
- Huge volumes of users and over 50 million messages per day (through the client’s platform) created new levels of demand, requiring investment in outsourced expertise
- A need for associates with critical thinking and problem-solving skills, to moderate content directly via social media platforms
- Management and analysis of content across 3 different applications
The Solution
- A large and agile team was built featuring individuals with strong organisational skills, that were well-spoken with excellent English writing capabilities
- Translation services from English to Bengali also a key characteristic
- Security processes and guidelines introduced for ‘Enforcement’ and ‘Violation governance’ reports
Services Implemented
- Content moderation and Transcription services across social media apps that includes;
- Text
- Video
- Audio
- Image
- Chat
- Profiles
- Voice
The Results
- 99.75% accuracy rate across all lines of business (exceeds 99% target)
- 800% increase in the number of lines of business handled
- The client has managed to scale costs-effectively inline with growth
- The quality of the user experience has increased dramatically
HEALTH
HEALTH
An active focus on wellness and the wellbeing of our team
Working
Environment
Financial
Health
Wellbeing
& Happiness
Physical
Health
We Care independent health
surveys & aftercare
Aligning brand values and cultures
We place great importance in supporting the wellbeing at work of our colleagues across the company. This is especially vital for moderators exposed to sensitive information.
We actively support wellbeing and encourage healthy lifestyles and responsibility for life choices and actions.
Responsive, agile service, focused on you & your customers
Quantanite is a highly responsive, agile business services and customer management company. We are an ideal partner for disruptor, digitally native and transforming companies in a rapidly changing digital world.
We offer companies a hi-tech, personalised approach to delivering exceptional full-lifecycle customer engagement and supporting back office digital services faster, better and at a more cost-effective engagement for you with your customers.
