Customer Experience Management for Fintech Companies
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Quantanite: Your Customer Experience Management (CXM) Outsource Provider
At Quantanite, we know what it takes for companies to scale their staffing levels, processes and technical infrastructure. We offer fast-growing brands an executive combination of broad multilingual customer support and experience, to deliver a seamless and differentiated customer experience, backed up by exceptional results.
Clients NPS Score
Quantanite - What We Do
Customer Experience (CX) Management Suite
Phone
(Outbound &
Inbound)
Online Chat
Text (SMS & WhatsApp)
Social Media
CX Email Management
Self-service (IVR)
Sales Support
(Including Outbound Sales)
Technical Support
After Sales Customer Care
Enquiry Handling
Client quotes
Quantanite is a reliable outsourcing partner with a desire to continuously improve, providing flexibility to scale-up our team upon short notice, whilst demonstrating their care and diligence in getting things done right. Their competitive pricing also made partnering with Quantanite an easy decision.
Retail Company
Clothing Discovery Service & Personalised Shop
Recruitment has been great, we have delivered on the recruiting quality candidates.
Ecommerce and Retail Services
We don’t need to check with the team, they work independently and are trustworthy to get the job completed. Great quality of work.
Ecommerce and Retail Services
Ecommerce and Retail Services
Company Stats
Average CSAT score across multiple vertical industries (2022; All clients)
Fastest Growing B2B Service Provider 2021 (by Clutch)
Top 500 Global Outsourcing Firms (Outsource Accelerator)
Why Our CXM Clients Love Our Services
Design
We partner with our clients to understand their unique challenges.
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Allowing us to customise outcomes and optimise customer journeys across self and assisted services.
Optimise
We systematically identify inefficiencies and sources of improvements across the customer journey.
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Reducing customer demand for support through self-service, process optimisation and automation.
Operate
We operate a mix of people and technology to deliver a service that scales as our client’s business grows.
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Delivering outcomes cost effectively.
Powering Customer Experience and Digital Outsourcing for fast-growing companies
- Simplified and personalised CX
- Enhanced customer loyalty and trust
- Higher operational efficiencies
- Lower cost to serve
Client Challenges - CXM Solutions
From managing customer service across multiple channels to improving NPS scores, keeping up with the fast-paced industry demands can be a struggle
Quantanite can provide you with the expertise, resources, and technology you need to deliver a superior customer experience, and help you stay ahead of the competition in a rapidly changing marketplace.
Challenges
- Increased competition
- Keeping up with technology
- Managing omnichannel customer service
- Changing customer expectations
- Improving NPS scores
Solutions
- Customer service
- Process optimisation
- Technology integration
- NPS score improvement
Our Ecommerce and
Digital Retail Service Suite
Customer Experience Management
Phone (Outbound & Inbound), Online Chat, SMS & WhatsApp
Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)
Email, Self-servuce/Automation, Outbound Sales
Technical Support, After Sales Care and Enquiry Handling
Back Office Services
Order entry, Transaction processing and management
Data entry and Data management
Billing and Payment processing
Migration support and Case management
Digital Content Services
Image labelling and classification
Multi-dimensional tagging; Text, Audio, Video, Maps
A wide range of annotation types
Transcription, Document indexing and archiving
Sales Enablement
We help B2B companies build a predictable sales pipeline using:
Outbound sales development, Sales development representatives,
and appointment setting.
Lead Generation
Combined specialised human skills and online technology to scale your sales opportunities using:
Lead research, Email marketing and LinkedIn marketing
Meet Your Ecommerce & Digital Retail Expert
Louise Roches
Director, Customer Solutions
Louise has spent the last 15+ years working within the CX Business Outsourcing retail industry. Passionate about customer satisfaction and delivering value that enables her retail and ecommerce clients to achieve success in a digitally-enabled business.
Certification & Compliance
Quantanite is accredited by and complies with the following industry standards with regards to Data Security, Payment Processing, Compliance and Quality.
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Where appropriate and applicable, Quantanite is externally audited to ensure compliance.
CMX Service Range
We put your customers at the heart of our delivery
Customer experience management
Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.
Back-office
Services
Scale your back-office processes cost-effectively with our functional and domain experts.
Digital Content Services
Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.
Lead Generation Services
Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.
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Customer experience and digital outsourcing for the world’s fastest growing companies
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