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On-demand food
delivery company
Trusted by some of the fastest-growing companies around the world
01
The Client
Our client is an on-demand food delivery company, part of a global brand that serves thousands of restaurants across North America.
02
The Brief
They were already working with a BPO provider, but were looking for an additional partner to carry out menu transcription, menu programming, and menu maintenance.
They needed analysts who could work quickly and accurately, with the ability to adapt to fast-changing priorities.
We have another third-party agency who we really like – but the truth of the matter is that they’re a lot more expensive.
Same output for less money
and Quantanite are less than half the cost of our other BPO.”
Speed and accuracy are huge, but it’s also being able to roll with the punches. Our parameters change almost daily,
so being nimble is also a big thing.”
03
The Process
First, we established the scope of the assignment and the expectations of our client. Then we began hiring and training individuals who would do the best possible job – those with intellectual agility, experience in on-demand and importantly, the attention to detail required for accurate results.
After that, it was all about the training. Our programs are extensive but fast. We go the extra mile to make sure teams are up and running as soon as possible.
Usually from our third parties, we’d expect at least 2 weeks before they can bring on new FTEs.
Quantanite got us the initial
team in just 2 or 3 days.”
…willingness to be flexible, and how they’ve really got to grips with that way of thinking.”
At first, everything went according to plan. Then the world changed.
Our business is not easy for just anyone to pick up, but the teams were doing really well. They were just getting into their groove...
and then the pandemic hit.”
For our client, the COVID-19 pandemic meant a massive spike in demand. Suddenly, their restaurant partners were entirely reliant on them to keep the doors open.
“The pandemic had a huge impact on our business. Quantanite were really smart because because they’d foreseen the need for more staff. They we able to provide us
...with an extra 15 FTEs almost immediately, and then they got us another 50 with barely any notice.”
04
The Result
Our client has managed to scale cost-effectively and at speed to meet the considerable challenges caused by the pandemic.In turn, they’ve rescued their restaurant partners who, without food delivery, were at risk of going out of business.
The speed at which they were able to help us out was extremely impressive. They’re very nimble in how they adapt to things…
…they have an eagerness, and
they’re receptive to anything.”
They’re always right there,
answering you as soon as you message them. If we have an urgent need, they’ll prioritize it. They’re just a great company to deal with.”
