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Our Approach
What makes us different?
What makes us
different?
Everything we do at Quantanite is based
on business growth. You probably assume
we mean our own growth. Actually, we
mean yours.
Everything we do at Quantanite is based on
business growth. You probably assume we mean
our own growth. Actually, we mean yours.
Rather than imposing
processes, we integrate
with yours and share
ways to improve them
Our entire approach
is collaborative and
consultative,
designed to help
your organisation
succeed and grow.
We identify problems, get
together to work out a plan
and fix issues quickly.
Our entire
approach is
collaborative and
consultative,
designed to help
your organisation
succeed and grow.
Rather than imposing
processes, we integrate
with yours and share ways
to improve them
We identify problems, get
together to work out a
plan and fix issues
quickly.
We share advice and ideas
on industry best practices,
business trends, and
innovations.
If workflow could be
more efficient, we’ll
explain how and then
put solutions in place
for you.
We’ve embraced robotic
process automation (RPA)
as a way to streamline
your processes, save costs
and create massive
growth opportunities.
We share advice and
ideas on industry best
practices, business
trends, and innovations.
If workflow could be
more efficient, we’ll
explain how and then put
solutions in place for you.
We’ve embraced robotic
process automation (RPA)
as a way to streamline
your processes, save
costs and create massive
growth opportunities.
Accuracy and…
We constantly monitor data,
intelligently analyse it, report
back, and provide individually
tailored training to improve each
analyst’s accuracy.
We’re proactive.
If there’s an issue, you’ll be the
first to know. We take ownership
of problems and will implement
solutions before they escalate
into a customer-facing headache.
…quality assurance
Fine-tuned accuracy means a happy
returning customer. Errors and
inaccuracies lose angry customers
to your competitors.
For us, 90% accuracy isn’t enough.
It’s the last 10% that creates
exemplary customer service. That’s
why our employees are extensively
trained to achieve it.
Accuracy and…
We constantly monitor data, intelligently analyse
it, report back, and provide individually tailored
training to improve each analyst’s accuracy.
We’re proactive.
If there’s an issue, you’ll be the first to know. We
take ownership of problems and will implement
solutions before they escalate into a
customer-facing headache.
…quality assurance
Fine-tuned accuracy means a happy returning
customer. Errors and inaccuracies lose angry
customers to your competitors.
For us, 90% accuracy isn’t enough. It’s the last
10% that creates exemplary customer service.
That’s why our employees are extensively trained
to achieve it.
What lies behind the
accuracy and high quality?
It’s our teams.
We care about them…
…therefore we do everything we can to make
sure they’re happy.
Awaydays and cricket tournaments, constructive
feedback and performance-related bonuses,
personal development training, direct access to
upper management…
These are just some of the reasons why our
attrition rate is less than 10%.
Very few BPO companies are like us. When you
start working with us, you’ll notice the difference
straight away.
