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Our Story

Our Story

On our first day as a BPO company, we established a
core principle. We grow your business while
improving your customers’ experience.

On our first day as a BPO company, we
established a core principle.
We grow your business while improving
your customers’ experience.

It’s about accountability.

Each one of us, from our CEO to our analysts, takes personal responsibility for
delivering excellent service which, in turn, creates a seamless experience for
your customers.


As you may already know, this approach is unusual amongst BPO companies –
and it’s not the only thing that sets us apart.


Read more about what makes us different.

It’s about
accountability.

Each one of us, from our CEO to our analysts,
takes personal responsibility for
delivering
excellent service
which, in turn, creates a
seamless experience for
your customers.


As you may already know, this approach is
unusual amongst BPO companies –
and it’s
not the only thing that sets us apart.


Read more about what makes us different.

Automation & RPA

Many BPO providers are pushing back against automation.


We’re doing the opposite, because cutting-edge RPA
technology streamlines processes, reduces costs and increases
your flexibility to scale up rapidly according to changing needs.


Robots are the future, and this makes humans more valuable
than ever. So, we combine the two. A perfect blend of creative,
intelligent humans plus robotic automation gives
your business massive growth potential.

Automation & RPA

Many BPO providers are pushing back against
automation.


We’re doing the opposite, because cutting-edge
RPA technology streamlines processes, reduces
costs and increases your flexibility to scale up
rapidly according to changing needs.


Robots are the future, and this makes humans
more valuable than ever. So, we combine the
two. A perfect blend of creative,
intelligent humans plus
robotic automation gives
your business massive
growth potential.

Locations

USA, UK, Bangladesh
and South Africa

An international workforce based on four continents offers not only a vast array of know-how that fills every knowledge gap, but also a rich cultural diversity that forms a natural fit with your global customers.


We treat all our employees well. Focused training, performance-related bonuses, regular awaydays and a gender pay gap of less than 4% are some of the reasons why Quantanite is the employer of choice. Our attrition rate is under 10%.


These four strategic global locations offer high quality, low cost and 24/7 availability. We’re there when you need us – and whenever your customers need you.

Locations

USA, UK, Bangladesh and South Africa

An international workforce based on four
continents offers not only a vast array of
know-how that fills every knowledge gap, but
also a rich cultural diversity that forms a
natural fit with your global customers.


We treat all our employees well. Focused
training, performance-related bonuses,
regular awaydays and a gender pay gap of
less than 4% are some of the reasons why
Quantanite is the employer of choice. Our
attrition rate is under 10%.


These four strategic global locations offer
high quality, low cost and 24/7 availability.
We’re there when you need us – and
whenever your customers need you.

Bangladesh

From the universities in Dhaka we attract highly educated,
English-speaking specialist talent.


Given the government’s ongoing investment in a robust IT
infrastructure and a 6% GDP growth forecast, you may
expect Bangladesh’s costs to be higher than the traditional
BPO powerhouses.


In fact, they are significantly lower.

Bangladesh vs India

20% cost saving

Bangladesh vs Philippines

40% cost saving

South Africa

Our South African teams offer more than multilingual abilities
and broad skillsets. They also form a natural cultural fit
with global customers.

 

We provide extensive training in soft skills which means that
our teams are able to engage quickly, dealing with any issues
calmly and efficiently in a single phone call.

 

Essentially, they care about delivering a positive outcome.

 

This sense of ownership is part of what makes us different
from other BPO providers. Each one of us takes personal
responsibility for the good reputation of your brand.

South Africa vs Latin America

50% cost saving

Bangladesh

From the universities in Dhaka we attract
highly educated, English-speaking specialist
talent.


Given the government’s ongoing investment
in a robust IT infrastructure and a 6% GDP
growth forecast, you may expect
Bangladesh’s costs to be higher than the
traditional BPO powerhouses.

 

In fact, they are significantly lower.

Bangladesh vs India

20% cost saving

Bangladesh vs Philippines

50% cost saving

South Africa

Our South African teams offer more than
multilingual abilities and broad skillsets. They
also form a natural cultural fit with global
customers.


We provide extensive training in soft skills
which means that our teams are able to
engage quickly, dealing with any issues calmly
and efficiently in a single phone call.


Essentially, they care about delivering a
positive outcome.


This sense of ownership is part of what makes
us different
from other BPO providers. Each
one of us takes personal responsibility for the
good reputation of your brand.

South Africa vs South America

50% cost saving