Quantanite appoints Atreya Chaganty as it’s new CEO
Quantanite 2nd January 2022
Quantanite is pleased to announce the appointment of Atreya Chaganty as the group’s new Chief Executive Officer effective January 4th, 2022.
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base in robotic process automation, product categorisation,
business process automation and more.
Bringing you the latest trends, industry insights,
and knowledge base in robotic process automation,
product categorisation, business process
automation and more.
Read the article »
Quantanite appoints Atreya Chaganty as it’s new CEO
Quantanite 2nd January 2022
Quantanite is pleased to announce the appointment of Atreya Chaganty as the group’s new Chief Executive Officer effective January 4th, 2022.
Why the cloud is key to digital transformation
Dan Vanrenen 16th June 2021
When you think about being in the cloud it is easy to always think about sharing your word documents and business files in the likes of Google Drive. However, having cloud access provides a business so much more than just that when we now have to consider the WFH scenarios, disaster recovery, and the requirements for our customer service to be available on demand 24/7. In our latest article we identify why the Cloud is key to your digital transformation
Quantanite among top 100 fastest growing B2B service providers
Dan Vanrenen 15th June 2021
Amid the disruption caused by the COVID-19 pandemic, Quantanite has been listed among the top 100 fastest growing B2B service providers by Clutch.
A leading ratings and reviews platform, Clutch also recognized Quantanite as a Top Voice Service Provider earlier this year as a testament to our commitment to deliver exceptional customer and back-office services.
CX: Tips for creating a customer-first culture
Dan Vanrenen 8th June 2021
In our latest blog of the Digital Transformation Ebook series, we look at why a customer-first culture is so important to growth, whilst identifying the importance of feedback loops, empathy, and the need to empower employees within.
With a possible increased income of 25% per year from improved CX, we provide the best-in-class tips to get you on your way.
Why the cloud is key to digital transformation
Dan Vanrenen 16th June 2021
When you think about being in the cloud it is easy to always think about sharing your word documents and business files in the likes of Google Drive. However, having cloud access provides a business so much more than just that when we now have to consider the WFH scenarios, disaster recovery, and the requirements for our customer service to be available on demand 24/7. In our latest article we identify why the Cloud is key to your digital transformation
Quantanite among top 100 fastest growing B2B service providers
Dan Vanrenen 15th June 2021
Amid the disruption caused by the COVID-19 pandemic, Quantanite has been listed among the top 100 fastest growing B2B service providers by Clutch.
A leading ratings and reviews platform, Clutch also recognized Quantanite as a Top Voice Service Provider earlier this year as a testament to our commitment to deliver exceptional customer and back-office services.
CX: Tips for creating a customer-first culture
Dan Vanrenen 8th June 2021
In our latest blog of the Digital Transformation Ebook series, we look at why a customer-first culture is so important to growth, whilst identifying the importance of feedback loops, empathy, and the need to empower employees within.
With a possible increased income of 25% per year from improved CX, we provide the best-in-class tips to get you on your way.
Now is the time for customer experience transformation
Dan Vanrenen 27th May 2021
Why is now the time to revisit and transform your customer experience?
In our previous blog, Customer experience and digital transformation defined, we explored what customer experience (CX) was, why it is important, and how it should be at the core of any successful digital transformation strategy. In our latest blog of the Digital Transformation series, we identify why now is the time to embrace CX transformation.
Customer experience and digital transformation defined
Dan Vanrenen 28th April 2021
Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.
Tips for hiring (and retaining)the right customer service agents
Dan Vanrenen 17th March 2021
Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.
Now is the time for customer experience transformation
Dan Vanrenen 27th May 2021
Why is now the time to revisit and transform your customer experience?
In our previous blog, Customer experience and digital transformation defined, we explored what customer experience (CX) was, why it is important, and how it should be at the core of any successful digital transformation strategy. In our latest blog of the Digital Transformation series, we identify why now is the time to embrace CX transformation.
Customer experience and digital transformation defined
Dan Vanrenen 28th April 2021
Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.
Tips for hiring (and retaining)the right customer service agents
Dan Vanrenen 17th March 2021
Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.
How to create a seamless IVR solution
Dan Vanrenen 11th March 2021
For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.
Quantanite Celebrates International Women’s Day
Dan Vanrenen 8th March 2021
International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.
email & sms reaching the customer inbox
Dan Vanrenen 4th March 2021
Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.
How to create a seamless IVR solution
Dan Vanrenen 11th March 2021
For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.
Quantanite Celebrates International Women’s Day
Dan Vanrenen 8th March 2021
International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.
email & sms reaching the customer inbox
Dan Vanrenen 4th March 2021
Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.
Quantanite recognized as Top Voice Service Provider
Dan Vanrenen 2nd March 2021
Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.
Six tips for social media customer service success
Dan Vanrenen 24th February 2021
Be it Twitter, Facebook, Instagram, one of the easiest ways for companies to further their branding goals, emit their messaging and communicate with customers is via social platforms.
With 4 billion people around the world currently using social media, Dan Vanrenen looks at this ever-growing customer service channel, and identifies 6 ways of utilizing them for a high-performance CX
Live chat – Balancing humans and automation
Dan Vanrenen 18th February 2021
Instant messaging (IM) and live chat have become fundamental pillars of modernised, efficient and responsive multichannel customer service operations. Such is the exploding popularity of instant messaging services, today more than 40% of customers expect to be able to contact a company via live chat on their website. In our latest blog, Dan Vanrenen Identifies the importance of utilising Humans and Automation when delivering a best of breed customer service.
Call is still critical to customer satisfaction
Dan Vanrenen 11th February 2021
With customer service and customer satisfaction evolving last year due to the changes in customer behaviors. Dan Vanrenen takes a look at the increasing rise of live chat, IVR, and other service solutions, whilst addressing the importance of still utilizing inbound and outbound call functionality.
The rise of the bots in Banking
Dan Vanrenen 24th November 2020
The BFSI industry is continuously changing and in this changing environment, this particular industry is under great pressure to cut costs and yet maintain high levels of service. In this Blog Bhavik Patel addresses how bots are assisting the financial services sector in providing customers with a quick, easy, and more efficient process, to help increase their agility and provide a more enhanced customer experience.
The Evolution of Business Support 24/7
Dan Vanrenen 3rd November 2020
In today’s competitive environment, 24/7 support of your business processes can make the difference to your profitability by improving your efficiency, downtime or improving your customer service. In this blog, we discuss both Business Process Outsourcing and RPA and how these can be your solution for 2021.
Anyone up for a customer experience challenge?
Dan Vanrenen 22nd October 2020
Throughout 2020 businesses have had to adapt and evolve their customer service offerings to enable their customers to have a positive experience. The problem is, this hasn’t always been the case. In this blog we highlight the difference between a businesses perceived success and the real customer experience.
Mitigating risks when outsourcing RPA Support and Maintenance
Dan Vanrenen 20th October 2020
Like any technology and innovation initiatives, Robotic Process Automation (RPA) comes with disruption and associated risks. In this blog, Bhavik Patel will be diving into various risk categories when it comes to outsourcing your RPA Support and Maintenance.
How retailers should prep for Black Friday
Dan Vanrenen 7th October 2020
For consumers, the use of online channels for purchases during Black Friday and the coming holiday season will be the norm. This means that not only must businesses ensure digital transformation but ensure that they make the customer experience a priority. So how do they do this?
Fourth value Entrepreneurship
Mikko Tamminen 23rd September 2020
Today, we announce our fourth corporate value, Entrepreneurship. Entrepreneurship at its core, is that almost magical notion that a mere idea in one’s mind can be transformed into something of value, whether it’s a manager creating an internal training academy to be used for all new hires or indeed a founder growing a company into a unicorn.
Quantanite recognized as Top Voice Service Provider
Dan Vanrenen 2nd March 2021
Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.
Six tips for social media customer service success
Dan Vanrenen 24th February 2021
Be it Twitter, Facebook, Instagram, one of the easiest ways for companies to further their branding goals, emit their messaging and communicate with customers is via social platforms.
With 4 billion people around the world currently using social media, Dan Vanrenen looks at this ever-growing customer service channel, and identifies 6 ways of utilizing them for a high-performance CX
Live chat – Balancing humans and automation
Dan Vanrenen 18th February 2021
Instant messaging (IM) and live chat have become fundamental pillars of modernised, efficient and responsive multichannel customer service operations. Such is the exploding popularity of instant messaging services, today more than 40% of customers expect to be able to contact a company via live chat on their website. In our latest blog, Dan Vanrenen Identifies the importance of utilising Humans and Automation when delivering a best of breed customer service.
Call is still critical to customer satisfaction
Dan Vanrenen 11th February 2021
With customer service and customer satisfaction evolving last year due to the changes in customer behaviors. Dan Vanrenen takes a look at the increasing rise of live chat, IVR, and other service solutions, whilst addressing the importance of still utilizing inbound and outbound call functionality.
The rise of the bots in Banking
Dan Vanrenen 24th November 2020
The BFSI industry is continuously changing and in this changing environment, this particular industry is under great pressure to cut costs and yet maintain high levels of service. In this Blog Bhavik Patel addresses how bots are assisting the financial services sector in providing customers with a quick, easy, and more efficient process, to help increase their agility and provide a more enhanced customer experience.
The Evolution of Business Support 24/7
Dan Vanrenen 3rd November 2020
In today’s competitive environment, 24/7 support of your business processes can make the difference to your profitability by improving your efficiency, downtime or improving your customer service. In this blog, we discuss both Business Process Outsourcing and RPA and how these can be your solution for 2021.
Anyone up for a customer experience challenge?
Dan Vanrenen 22nd October 2020
Throughout 2020 businesses have had to adapt and evolve their customer service offerings to enable their customers to have a positive experience. The problem is, this hasn’t always been the case. In this blog we highlight the difference between a businesses perceived success and the real customer experience.
Mitigating risks when outsourcing RPA Support and Maintenance
Dan Vanrenen 20th October 2020
Like any technology and innovation initiatives, Robotic Process Automation (RPA) comes with disruption and associated risks. In this blog, Bhavik Patel will be diving into various risk categories when it comes to outsourcing your RPA Support and Maintenance.
How retailers should prep for Black Friday
Dan Vanrenen 7th October 2020
For consumers, the use of online channels for purchases during Black Friday and the coming holiday season will be the norm. This means that not only must businesses ensure digital transformation but ensure that they make the customer experience a priority. So how do they do this?
Fourth value Entrepreneurship
Mikko Tamminen 23rd September 2020
Today, we announce our fourth corporate value, Entrepreneurship. Entrepreneurship at its core, is that almost magical notion that a mere idea in one’s mind can be transformed into something of value, whether it’s a manager creating an internal training academy to be used for all new hires or indeed a founder growing a company into a unicorn.
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