Bringing you the latest trends, industry insights, and knowledge
base in robotic process automation, product categorisation,
business process automation and more.
Bringing you the latest trends, industry insights,
and knowledge base in robotic process automation,
product categorisation, business process
automation and more.
Today, we announce our fourth corporate value, Entrepreneurship. Entrepreneurship at its core, is that almost magical notion that a mere idea in one’s mind can be transformed into something of value, whether it’s a manager creating an internal training academy to be used for all new hires or indeed a founder growing a company into a unicorn.
Today, we announce our fourth corporate value, Entrepreneurship. Entrepreneurship at its core, is that almost magical notion that a mere idea in one’s mind can be transformed into something of value, whether it’s a manager creating an internal training academy to be used for all new hires or indeed a founder growing a company into a unicorn.
What is the “New Normal” for your business? What is next in Customer Care? Start planning for 2021 now.
RPA automates tedious and repetitive tasks by entrusting them to bots. In a world where customers are moving more and more to online purchases the demand for customer service and customer experience is growing and this is adding increased pressure on companies to keep abreast of the market. With RPA, companies can improve productivity and quality of service, as well as accelerate tasks and improve standards and accuracy.
Today we announce our third corporate value, Service. As we are rolling out our values one at a time, it feels very much like building a puzzle in which the next piece seems almost obvious as we progress. Each time think about what piece of our culture should be exemplified next. As an organisation that is already over six years old, our culture is very ingrained, and so our exercise now is describing rather than prescribing what our culture is, which is very different to what companies in their infancy usually do.
What is the “New Normal” for your business? What is next in Customer Care? Start planning for 2021 now.
RPA automates tedious and repetitive tasks by entrusting them to bots. In a world where customers are moving more and more to online purchases the demand for customer service and customer experience is growing and this is adding increased pressure on companies to keep abreast of the market. With RPA, companies can improve productivity and quality of service, as well as accelerate tasks and improve standards and accuracy.
Today we announce our third corporate value, Service. As we are rolling out our values one at a time, it feels very much like building a puzzle in which the next piece seems almost obvious as we progress. Each time think about what piece of our culture should be exemplified next. As an organisation that is already over six years old, our culture is very ingrained, and so our exercise now is describing rather than prescribing what our culture is, which is very different to what companies in their infancy usually do.
For businesses big and small, outsourcing IT and other business processes has become essential to maintain healthy continuity and growth. RPA is one of the processes that is commonly outsourced, but how do you maintain it? Here we highlight how outsourcing your RPA support & maintenance can help.
Customer support is about making business personal. And, in an era where customers are turning to online interactions, that personal connection can be easily lost and be hard to forge again. So what can you do to prevent this?
A great customer service team can add huge benefits to a company’s growth. It can help with both winning and retaining customers and like any other business endeavor, it requires clear communication, properly setting objectives and goals, and ensuring that business outcomes are achieved. But where do you start?
For businesses big and small, outsourcing IT and other business processes has become essential to maintain healthy continuity and growth. RPA is one of the processes that is commonly outsourced, but how do you maintain it? Here we highlight how outsourcing your RPA support & maintenance can help.
Customer support is about making business personal. And, in an era where customers are turning to online interactions, that personal connection can be easily lost and be hard to forge again. So what can you do to prevent this?
A great customer service team can add huge benefits to a company’s growth. It can help with both winning and retaining customers and like any other business endeavor, it requires clear communication, properly setting objectives and goals, and ensuring that business outcomes are achieved. But where do you start?
RPA ROI can be between 30% and 300% in the first year. Given this impressive return, investing in RPA has become a no-brainer for numerous organizations around the world.However, the failure rate for initial RPA projects is between 30% and 50%. Here we identify 8 of the most common mistakes so that you can avoid them.
In today’s world, if your business is unable or unwilling to engage with customers, then your organization is unlikely to grow. The interaction between your brand and customers has never been more important than now.
Here, we highlight the 5 most common issues and how to resolve them.
With the right BPO partner, your company has space to innovate, expand the customer offering and broaden skill sets. Essentially, they help your business grow
RPA ROI can be between 30% and 300% in the first year. Given this impressive return, investing in RPA has become a no-brainer for numerous organizations around the world.However, the failure rate for initial RPA projects is between 30% and 50%. Here we identify 8 of the most common mistakes so that you can avoid them.
In today’s world, if your business is unable or unwilling to engage with customers, then your organization is unlikely to grow. The interaction between your brand and customers has never been more important than now.
Here, we highlight the 5 most common issues and how to resolve them.
With the right BPO partner, your company has space to innovate, expand the customer offering and broaden skill sets. Essentially, they help your business grow
Are you thinking about moving towards automation? By far the best way to discover whether RPA is suitable for your organization is to run a pilot program. After all, it’s a large investment so you don’t want to jump in with both feet.
When it comes to working from home, COVID-19 has forced our hand. With employees in lockdown, previously resistant organizations have had no choice but to embrace remote working. But how do we do this both quickly and efficiently at the same time?
Artificial intelligence answers Turing’s question with an emphatic `yes’, but while we’ve all heard of AI, what exactly is it? To be honest, you’ll get a different answer depending on who you ask, but here’s the dictionary definition of the 2 words:
Disinformation and misinformation, hate speech, violent, disturbing and extremist content is being posted on social media platforms right now, as you’re reading this. Here we explore how Content Moderation can assist companies with this
According to the Harvard Business Review, between 70% and 90% of mergers and acquisitions fail.
Lots of things can go wrong!
So how can RPA make the process more efficient?
Technology research company Gartner predicted that by the end of 2020, the global market for RPA will be worth $5.97 billion. Within the next few years, it’s expected that nearly every company in the world will be using RPA in some form. Are you ready to be a developer?
Business Process Outsourcing (BPO) increases productivity, lowers costs and improves customer service. While your outsourcing partner deals with the day to day, they allow you to focus on your product.
But how do you choose the right provider?
It’s no surprise that organizations are embracing robotic process automation. Robots make no errors. They don’t need sleep, holidays or sick pay. RPA means you can run processes 24/7 whilst reducing costs. So why do some projects fail?
It may not feel like it now, but COVID-19 will eventually pass – and most likely, our traditional bricks and mortar ways of working will seem outdated once this is all over. By attending SOCAP virtual masterclass you will have a great opportunity to do some virtual networking, knowledge-sharing and learning about what next.
It seems as though most of the world is in lockdown at the moment. The COVID-19 pandemic has paralyzed the world economy. Many businesses are buckling under the strain, and those employees lucky enough to keep their jobs are mostly working from home.
Are you thinking about moving towards automation? By far the best way to discover whether RPA is suitable for your organization is to run a pilot program. After all, it’s a large investment so you don’t want to jump in with both feet.
When it comes to working from home, COVID-19 has forced our hand. With employees in lockdown, previously resistant organizations have had no choice but to embrace remote working. But how do we do this both quickly and efficiently at the same time?
Artificial intelligence answers Turing’s question with an emphatic `yes’, but while we’ve all heard of AI, what exactly is it? To be honest, you’ll get a different answer depending on who you ask, but here’s the dictionary definition of the 2 words:
Disinformation and misinformation, hate speech, violent, disturbing and extremist content is being posted on social media platforms right now, as you’re reading this. Here we explore how Content Moderation can assist companies with this
According to the Harvard Business Review, between 70% and 90% of mergers and acquisitions fail.
Lots of things can go wrong!
So how can RPA make the process more efficient?
Technology research company Gartner predicted that by the end of 2020, the global market for RPA will be worth $5.97 billion. Within the next few years, it’s expected that nearly every company in the world will be using RPA in some form. Are you ready to be a developer?
Business Process Outsourcing (BPO) increases productivity, lowers costs and improves customer service. While your outsourcing partner deals with the day to day, they allow you to focus on your product.
But how do you choose the right provider?
It’s no surprise that organizations are embracing robotic process automation. Robots make no errors. They don’t need sleep, holidays or sick pay. RPA means you can run processes 24/7 whilst reducing costs. So why do some projects fail?
It may not feel like it now, but COVID-19 will eventually pass – and most likely, our traditional bricks and mortar ways of working will seem outdated once this is all over. By attending SOCAP virtual masterclass you will have a great opportunity to do some virtual networking, knowledge-sharing and learning about what next.
It seems as though most of the world is in lockdown at the moment. The COVID-19 pandemic has paralyzed the world economy. Many businesses are buckling under the strain, and those employees lucky enough to keep their jobs are mostly working from home.
