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Quantanite Blog

Bringing you the latest trends, industry insights, and knowledge
base in robotic process automation, product categorisation,
business process automation and more.

Bringing you the latest trends, industry insights,
and knowledge base in robotic process automation,
product categorisation, business process
automation and more.

Andrew Hall joins as Chief Commercial Officer

Hall’s addition sees an executive leader join the agile, high-quality, cost-effective CX service provider, bringing with him a passion and expertise in innovation and strategy across customer engagement management. His ability to build trusted relationships with clients and teams, along with a capability to deliver exciting operations and customer centric technology will help ensure measurable benefits and outcomes for the Quantanite Group.

Read the article »

Andrew Hall joins as Chief Commercial Officer

Hall’s addition sees an executive leader join the agile, high-quality, cost-effective CX service provider, bringing with him a passion and expertise in innovation and strategy across customer engagement management. His ability to build trusted relationships with clients and teams, along with a capability to deliver exciting operations and customer centric technology will help ensure measurable benefits and outcomes for the Quantanite Group.

Read the article »

Atif Hafeez joins Quantanite as the Group CFO

Hafeez is a seasoned CFO with additional credentials as an all-round business administrator and board member. His wide-ranging international experience, which spans over two decades within private and public equity spheres, has enabled him to develop global acumen in finance, business and governance. Most recently, Hafeez served at Ibex, a global CX outsourcer rapidly growing as a transformational B2B2C partner for the world’s leading brands. Previously, Hafeez also held senior roles at Toyota Group (Hino Motors) and The Resource Group (TRG) after starting his career at PwC.

Read the article »

Grand Opening CX Centre Johannesburg

London, UK, 10th March 2022 – Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its newest World Class Customer Experience Centre in Johannesburg, South Africa.

Read the article »

Atif Hafeez joins Quantanite as the Group CFO

Hafeez is a seasoned CFO with additional credentials as an all-round business administrator and board member. His wide-ranging international experience, which spans over two decades within private and public equity spheres, has enabled him to develop global acumen in finance, business and governance. Most recently, Hafeez served at Ibex, a global CX outsourcer rapidly growing as a transformational B2B2C partner for the world’s leading brands. Previously, Hafeez also held senior roles at Toyota Group (Hino Motors) and The Resource Group (TRG) after starting his career at PwC.

Read the article »

Grand Opening CX Centre Johannesburg

London, UK, 10th March 2022 – Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its newest World Class Customer Experience Centre in Johannesburg, South Africa.

Read the article »
Why the cloud is important to digital transformation

Why the cloud is key to digital transformation

When you think about being in the cloud it is easy to always think about sharing your word documents and business files in the likes of Google Drive. However, having cloud access provides a business so much more than just that when we now have to consider the WFH scenarios, disaster recovery, and the requirements for our customer service to be available on demand 24/7. In our latest article we identify why the Cloud is key to your digital transformation

Read the article »

Quantanite among top 100 fastest growing B2B service providers

Amid the disruption caused by the COVID-19 pandemic, Quantanite has been listed among the top 100 fastest growing B2B service providers by Clutch.
A leading ratings and reviews platform, Clutch also recognized Quantanite as a Top Voice Service Provider earlier this year as a testament to our commitment to deliver exceptional customer and back-office services.

Read the article »
CX - Tips for creating a customer first culture

CX: Tips for creating a customer-first culture

In our latest blog of the Digital Transformation Ebook series, we look at why a customer-first culture is so important to growth, whilst identifying the importance of feedback loops, empathy, and the need to empower employees within.
With a possible increased income of 25% per year from improved CX, we provide the best-in-class tips to get you on your way.

Read the article »
Why the cloud is important to digital transformation

Why the cloud is key to digital transformation

When you think about being in the cloud it is easy to always think about sharing your word documents and business files in the likes of Google Drive. However, having cloud access provides a business so much more than just that when we now have to consider the WFH scenarios, disaster recovery, and the requirements for our customer service to be available on demand 24/7. In our latest article we identify why the Cloud is key to your digital transformation

Read the article »

Quantanite among top 100 fastest growing B2B service providers

Amid the disruption caused by the COVID-19 pandemic, Quantanite has been listed among the top 100 fastest growing B2B service providers by Clutch.
A leading ratings and reviews platform, Clutch also recognized Quantanite as a Top Voice Service Provider earlier this year as a testament to our commitment to deliver exceptional customer and back-office services.

Read the article »
CX - Tips for creating a customer first culture

CX: Tips for creating a customer-first culture

In our latest blog of the Digital Transformation Ebook series, we look at why a customer-first culture is so important to growth, whilst identifying the importance of feedback loops, empathy, and the need to empower employees within.
With a possible increased income of 25% per year from improved CX, we provide the best-in-class tips to get you on your way.

Read the article »
Now is the time for customer experience transformation

Now is the time for customer experience transformation

Why is now the time to revisit and transform your customer experience?

In our previous blog, Customer experience and digital transformation defined, we explored what customer experience (CX) was, why it is important, and how it should be at the core of any successful digital transformation strategy. In our latest blog of the Digital Transformation series, we identify why now is the time to embrace CX transformation.

Read the article »
Customer experience and digital transformation defined

Customer experience and digital transformation defined

Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.

Read the article »
Tips for hiring and retaining the right customer service agents

Tips for hiring (and retaining)the right customer service agents

Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.

Read the article »
Now is the time for customer experience transformation

Now is the time for customer experience transformation

Why is now the time to revisit and transform your customer experience?

In our previous blog, Customer experience and digital transformation defined, we explored what customer experience (CX) was, why it is important, and how it should be at the core of any successful digital transformation strategy. In our latest blog of the Digital Transformation series, we identify why now is the time to embrace CX transformation.

Read the article »
Customer experience and digital transformation defined

Customer experience and digital transformation defined

Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.

Read the article »
Tips for hiring and retaining the right customer service agents

Tips for hiring (and retaining)the right customer service agents

Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.

Read the article »
How to create a seamless IVR solution

How to create a seamless IVR solution

For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.

Read the article »
Quantanite celebrates International Women's Day

Quantanite Celebrates International Women’s Day

International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.

Read the article »
Email and SMS: Reaching the customer inbox

email & sms reaching the customer inbox

Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.

Read the article »
Quantanite recognized as top service provider

Quantanite recognized as Top Voice Service Provider

Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.

Read the article »
Six tips for a great social media customer service

Six tips for social media customer service success

Be it Twitter, Facebook, Instagram, one of the easiest ways for companies to further their branding goals, emit their messaging and communicate with customers is via social platforms.
With 4 billion people around the world currently using social media, Dan Vanrenen looks at this ever-growing customer service channel, and identifies 6 ways of utilizing them for a high-performance CX

Read the article »
Live chat- Balancing human and automated customer service 

Live chat – Balancing humans and automation

Instant messaging (IM) and live chat have become fundamental pillars of modernised, efficient and responsive multichannel customer service operations. Such is the exploding popularity of instant messaging services, today more than 40% of customers expect to be able to contact a company via live chat on their website. In our latest blog, Dan Vanrenen Identifies the importance of utilising Humans and Automation when delivering a best of breed customer service.

Read the article »
call is still critical to customer satisfaction

Call is still critical to customer satisfaction

With customer service and customer satisfaction evolving last year due to the changes in customer behaviors. Dan Vanrenen takes a look at the increasing rise of live chat, IVR, and other service solutions, whilst addressing the importance of still utilizing inbound and outbound call functionality.

Read the article »

The rise of the bots in Banking

The BFSI industry is continuously changing and in this changing environment, this particular industry is under great pressure to cut costs and yet maintain high levels of service. In this Blog Bhavik Patel addresses how bots are assisting the financial services sector in providing customers with a quick, easy, and more efficient process, to help increase their agility and provide a more enhanced customer experience.

Read the article »

The Evolution of Business Support 24/7

In today’s competitive environment, 24/7 support of your business processes can make the difference to your profitability by improving your efficiency, downtime or improving your customer service. In this blog, we discuss both Business Process Outsourcing and RPA and how these can be your solution for 2021.

Read the article »

Anyone up for a customer experience challenge?

Throughout 2020 businesses have had to adapt and evolve their customer service offerings to enable their customers to have a positive experience. The problem is, this hasn’t always been the case. In this blog we highlight the difference between a businesses perceived success and the real customer experience.

Read the article »
How to create a seamless IVR solution

How to create a seamless IVR solution

For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.

Read the article »
Quantanite celebrates International Women's Day

Quantanite Celebrates International Women’s Day

International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.

Read the article »
Email and SMS: Reaching the customer inbox

email & sms reaching the customer inbox

Speaking to customers where they want to be spoken to is half the battle of customer service. With customers the world over having their own individual preferences, Dan Vanrenen looks into which ones lie within email and SMS and identifies the different challenges that companies may face when utilizing them.

Read the article »
Quantanite recognized as top service provider

Quantanite recognized as Top Voice Service Provider

Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.

Read the article »
Six tips for a great social media customer service

Six tips for social media customer service success

Be it Twitter, Facebook, Instagram, one of the easiest ways for companies to further their branding goals, emit their messaging and communicate with customers is via social platforms.
With 4 billion people around the world currently using social media, Dan Vanrenen looks at this ever-growing customer service channel, and identifies 6 ways of utilizing them for a high-performance CX

Read the article »
Live chat- Balancing human and automated customer service 

Live chat – Balancing humans and automation

Instant messaging (IM) and live chat have become fundamental pillars of modernised, efficient and responsive multichannel customer service operations. Such is the exploding popularity of instant messaging services, today more than 40% of customers expect to be able to contact a company via live chat on their website. In our latest blog, Dan Vanrenen Identifies the importance of utilising Humans and Automation when delivering a best of breed customer service.

Read the article »
call is still critical to customer satisfaction

Call is still critical to customer satisfaction

With customer service and customer satisfaction evolving last year due to the changes in customer behaviors. Dan Vanrenen takes a look at the increasing rise of live chat, IVR, and other service solutions, whilst addressing the importance of still utilizing inbound and outbound call functionality.

Read the article »

The rise of the bots in Banking

The BFSI industry is continuously changing and in this changing environment, this particular industry is under great pressure to cut costs and yet maintain high levels of service. In this Blog Bhavik Patel addresses how bots are assisting the financial services sector in providing customers with a quick, easy, and more efficient process, to help increase their agility and provide a more enhanced customer experience.

Read the article »

The Evolution of Business Support 24/7

In today’s competitive environment, 24/7 support of your business processes can make the difference to your profitability by improving your efficiency, downtime or improving your customer service. In this blog, we discuss both Business Process Outsourcing and RPA and how these can be your solution for 2021.

Read the article »

Anyone up for a customer experience challenge?

Throughout 2020 businesses have had to adapt and evolve their customer service offerings to enable their customers to have a positive experience. The problem is, this hasn’t always been the case. In this blog we highlight the difference between a businesses perceived success and the real customer experience.

Read the article »