Glossary • COPC Certification
What it means:
The most prestigious stamp of approval in the industry, the COPC Certification, validates that an organisation uses best practices and consistent processes to sustain the highest levels of operational performance.
Offered by COPC, Inc. (specialising in customer experience transformation), the certification allows companies to measure the operational activities that support their customer experience against industry-proven best practices, and improve accordingly.
At Quantanite, we have processes in place that ensure high quality at all points, and our COPC certification is gold standard, meaning the customer journey is always second to none.