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Glossary  •  Customer Life-Cycle Management

Customer Life-Cycle Management

What it means:

Customer Life-Cycle Management is the continuous management of the Customer Experience (CX), fostering the relationship between your brand and the customer’s changing needs.

Customer Life-Cycle Management typically ensures that leads and clients are constantly receiving a high-quality, personalised service, creating effective one-to-one customer journeys, and promoting improved customer loyalty and better brand reputation. By tapping into the motivations that help turn leads into loyal customers, you can vastly improve your Customer Life-Cycle Management while thinking about your approach, acquisition, development, retention and loyalty.