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Glossary  •  Email Support

Email Support

What it means:

Email Support is an asynchronous form of communication that customers can utilise to receive a non-urgent answer to their questions, and recommendations to help resolve issues relating to your product or service.

Email Support is a vital part of business today, being seen as one of the most used forms of B2C and B2B communication. Though it does not offer the same immediate support as a phone call would, it is often the preferred passive method by customers, and allows customer support agents to utilise their time more efficiently by prioritising the most important support requests.