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Glossary  •  Employee Satisfaction Rating (ESAT)

Employee Satisfaction Rating (ESAT)

What it means:

Employee Satisfaction Rating (ESAT) is a term used to refer to employees’ contentment in their jobs and the business in which they work. It measures how their wants and needs are met by the organisation, and is a critical factor in motivation and general happiness in the workplace.

An Employee Satisfaction Rating is usually measured on a five-point scale, 1 being “very dissatisfied” and 5 being “very satisfied”. Using an ESAT gives a quantifiable benchmark for your employee satisfaction.

Recent research has shown the importance of fostering a supportive and encouraging environment for employees, with emphasis on wellbeing and career progression.

“Most people spend more of their waking hours at work than at home, so the workplace is really important for the health, wellbeing and performance of employees. As [a recent report by Staples Solutions] finds, 89% seek fulfilment at work, and the physical and psychological environment are critical to achieve this.”
– Professor Sir Cary Cooper