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Glossary  •  Knowledge Base

Knowledge Base

What it means:

A Knowledge Base, or Knowledge Management System (KMS) is a tool that holds a business’s information that users can access to search for answers to their questions.

This can be internally facing to be used by the customer service team, or externally facing to act as a public portal to access information. In any case, the ability to easily share information is key, and improves the efficiency of the search process, making it quick and simple every time.