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Quantanite Glossary

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Glossary  •  Multi-Channel Support

Multi-Channel Support

What it means:

Multi-Channel Support is what a business uses to communicate effectively with its customers, offering more than one channel in which they can gain access to an agent who can help them with their query.

This can come in the form of phone support, email, in-app messaging, social media, chat boxes, and more. Offering Multi-Channel Support gives your customer more convenience, therefore enhancing the customer experience.