Glossary • Omnichannel Support
What it means:
Omnichannel Support is what a business uses to communicate effectively with its customers, offering the opportunity to gain access to an agent who can help them with their query across any channel.
The word “omni” comes from the Latin word “omnis”, meaning “all”, and this type of support covers everything from phone support and email, to in-app messaging, social media, and more. Offering Omnichannel Support gives your customer more convenience, therefore enhancing the customer experience.