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Quantanite Glossary

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Glossary  •  Self-Service Portal

Self-Service Portal

What it means:

A Self-Service Portal is a platform allowing customers to gain access to information or systems without the need for a customer service representative, making their interactions with the company quick and successful.

Giving a customer the option and ability to solve their own issues cuts down their contact time with your team, so this kind of Self-Service Portal is an excellent way to both improve the customer experience and free up time for your customer service agents to focus on more pressing matters.