Glossary • SMS Support
What it means:
SMS Support (Short Message Service Support) is sometimes referred to as text message support, and this asynchronous form of communication offers another convenient form of contact for customers who may need to get in touch with an agent about a problem they are having.
Though SMS is one of the most widely used forms of communication, it is not always utilised in business. Quantanite aims to explore all forms of communication to enhance the customer experience, so if SMS Support is appropriate for your customer base, we implement this as part of the overall customer support strategy.