Glossary • Social Media Support
What it means:
Social media is a huge part of all our lives nowadays; for some this is the first thing they look at upon waking, and the last thing they look at before going to sleep. With such influence in society, having Social Media Support in your business is fast becoming a necessity for customer service activities. Research shows that as many as 1 in 3 social media users prefer social media customer service over telephone or email, and an estimated 67% of consumers now use social media networks to seek resolution for their issues.
Social Media Support utilises platforms such as Facebook and Twitter (each with billions of users already engaging) to offer a convenient and instant point of contact for customers. Quantanite offers 24/7 support on multiple social media channels, so your customers can stay connected with you at all times.