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Articles used for statistics:
https://www.superoffice.com/blog/live-chat-statistics/
https://www.atlassian.com/it-unplugged/itsm/first-call-resolution
https://www.business.com/articles/5-statistics-that-prove-gamification-is-the-future-of-the-workplace/
https://www.business.com/articles/5-statistics-that-prove-gamification-is-the-future-of-the-workplace/
https://www.wordstream.com/blog/ws/2017/06/29/email-marketing-statistics
https://www.socialmediatoday.com/social-business/social-media-customer-service-statistics-and-trends-infographic
https://ceriusexecutives.com/transformational-growth-elusive-myth-achievable-goal/
https://www.superoffice.com/blog/customer-experience-statistics/
