Quantanite Glossary - Quantanite

Quantanite Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A B C D E F G
H I J K L M N
O P Q R S T U
V W X Y Z

A

Agent or Analysts

Artificial Intelligence (AI)

Asynchronous Messaging

B

Back Office Support

Business Process Outsourcing (BPO)

C

Customer Life-Cycle Management

Community Forum

Customer Relationship Management (CRM)

Competitor Offer Checking

Customer Satisfaction Rating (CSAT)

Content Moderation

Customer Effort Score (CES)

Customer Service

COPC Certification

Customer Experience (CX)

Customer Support

D

Database Cleansing

Domestic Outsourcing

Data Validations

E

Employee Satisfaction Rating
(ESAT)

F

Financial Reporting

First Contact Resolution (FCR)

Full Time Employee (FTE)

G

H

I

Interactive Voice Response (IVR)

K

L

Lead Generation

Learning Management System (LMS)

M

Multi-Channel Support

N

Nearshore Outsourcing

Net Promoter Score (NPS)

O

Offshore Outsourcing

Operations Managers

Omnichannel Support

Order Management

Onshore Outsourcing

P

Property Listing Creation

Q

Quarterly Business Review (QBR)

R

Resolution Time

S

Self-Service Portal

Social Media Support

Service Level Agreement (SLA)

Support Channel

T

Tagging and Categorisation

Ticketing Systems

Time to First Response

Transformational Growth

V

W

Articles used for statistics:

https://www.superoffice.com/blog/live-chat-statistics/
https://www.atlassian.com/it-unplugged/itsm/first-call-resolution
https://www.business.com/articles/5-statistics-that-prove-gamification-is-the-future-of-the-workplace/
https://www.business.com/articles/5-statistics-that-prove-gamification-is-the-future-of-the-workplace/
https://www.wordstream.com/blog/ws/2017/06/29/email-marketing-statistics
https://www.socialmediatoday.com/social-business/social-media-customer-service-statistics-and-trends-infographic
https://ceriusexecutives.com/transformational-growth-elusive-myth-achievable-goal/
https://www.superoffice.com/blog/customer-experience-statistics/