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Glossary  •  Asynchronous Messaging

Asynchronous Messaging

What it means:

With the majority of today’s customers preferring to send a message instead of calling a business for information, Asynchronous Messaging has never been more relevant. This is simply a method of communicating whereby a customer sends a message that is subsequently added to a queue, and does not require an immediate response.

For example, a text message or email would not need to be replied to straight away, which would make it a form of Asynchronous Messaging, whereas, when a customer uses a website chat box they would usually expect an immediate answer, making it a type of Synchronous Messaging.

Using Asynchronous Messaging gives the customer more contact options and convenience, while your staff have more time to prioritise important messages in the queue.