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Quantanite recognized as
Top Voice Service Provider

by Clutch

By Quantanite | March 2021

Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider in its latest round of awards.

As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, we are proudly helping firms to operate as seamlessly as possible by delivering first-rate BPO solutions for customer service, with voice and IVR being at the heart of what we do.


This has been recognized by Clutch, which recently released its list of the top-performing service providers in the United Kingdom across a variety of service lines.

Dan Vanrenen, our Chief Commercial Officer, commented:

This award is testament to Quantanite’s ongoing
delivery of exceptional customer and back-office services.
Through focusing on quality and operational rigor we will continue
to provide the very best service to our partners.


It is our ongoing mission to develop a humans + approach using the best
in tech and humans, and this is a perfect demonstration of this.”

This award is testament to Quantanite’s ongoing delivery of exceptional customer and back-office services. Through focusing on quality and operational rigor we will continue to provide the very best service to our partners.

It is our ongoing mission to develop a humans + approach using the best in tech and humans, and this is a perfect demonstration of this.”

A marriage of technological input and human skill is how we view best-in-class customer service, as outlined in one of our recently published white papers. Our well-trained agents serve as an extension of your business, know your customer base, and treat every query in the knowledge that it can impact your bottom line.


Voice services,
despite the inexorable rise of convenience channels such as live chat, email, and SMS/WhatsApp, still form the beating heart of what we consider successful multichannel customer service operations. Research shows that well over half of customers rank call support as their initial channel preference for flexible communication, while 58% prefer to resolve urgent issues by speaking to a human as opposed to using other channels.


Quantanite agents value the reassurance that can be provided by speaking to customers directly.
If backed up by the right technologies, then voice-led customer service can be both more effective and efficient.


IVR, for example, enables humans to interact with a computer-operated phone system before they reach a human agent. The system can preemptively obtain important information such as a caller’s account number and the nature of a query, information that can help direct callers to the right recipient. This is crucial, making satisfactory resolution of the issue more likely while also saving time.


We can offer voice services uninterrupted, no matter what part of the world you are in. Our strategic locations in the likes of South Africa and Bangladesh provide us with a pool of highly-educated professionals who are available to support your business and customers at any time of day.


In order to select the highest-ranking B2B companies, Clutch utilizes a rigorous selection methodology. Its team looks into a company’s past work, online presence, brand reputation, and reviews on the Clutch platform.

These Leader Award winners from the
UK represent the best of the best,”

stated Clutch Customer Operations
Representative Austin Ellis. 

“We are continuously impressed by the tenacity, attention
to detail, and drive displayed by these service providers.”

These Leader Award winners from the
UK represent the best of the best,”

stated Clutch Customer Operations
Representative Austin Ellis. 

“We are continuously impressed by the tenacity, attention to detail, and drive displayed by these service providers.”

By continuing to provide critical support services to help businesses maintain continuity of service during these disruptive times, Quantanite takes pride in sharing in our clients’ success. Recognitions such as this from Clutch only motivate us to go further.

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