Data entry is the process by which information is taken from one source and logged electronically onto for instance, a Spreadsheet, Word Document or Case Management System. As it is normally an extension of an internal job role, the task of data entry can often be viewed as non-essential by staff and featured low down on the list of priorities. The process is thought of as laborious, repetitive and non-productive. However, the reality is that data entry is critical for the day to day operations of a business.
Types of data entry include (but are not limited to) typing of medical or legal reports; sales order processing; feedback surveys; lengthy reports; cataloguing; sales data and figures to name but a few.
Data entry is an essential part of any business, be it a small-town company or a large intercontinental multi-national. It can be a costly process to manage in-house, so let’s have a look at some of the reasons why data entry is best outsourced to the experts!
The overall benefits of outsourcing data entry:
It saves money – By outsourcing data entry you do not need to spend money in-house recruiting and training. Some companies may only require data entry services at particular times of the year – for instance, to assist with end of year accounting. The good news is, data entry does not have to be a fixed cost. Go variable and only pay for the service when you need it.
It saves time – By freeing up employee time and letting them focus on key areas of their role. It is particularly beneficial to get through those busy periods, or during times of staff shortages / holiday cover.
It is a fast turnaround – With specialist dedicated teams working on your data entry, processing times are optimised. Outsourcing centres are usually well placed around the globe which means you benefit from a round the clock service.
It is accurate – By agreeing on accuracy levels at the outset, your targets become your data entry operator’s key performance indicator (KPI). This is a major advantage as the data entry accuracy indicator is difficult to replicate in-house.
We are experts in the field of Data Entry Services. We have a large talent pool of highly skilled data entry operators, experienced in processing, validating and quality checking information. We process thousands of documents every day and can guarantee the accuracy of data as well as fast and efficient processing times. You will benefit from having the same team working on your account as we do not share resources between clients.
We guarantee quality of output. By putting in place a Service Level Agreement with you at the outset, our Quality Assurance team quality checks your data output against the agreed markers to ensure your quality standards are met. Our I.T. experts ensure your digital data is processed and available to you in the required format to compliment your existing back-office systems.
We train your team for you! Our ‘Train the Trainer’ methodology means you do not have to invest time and money into regular training for new team members. We take care of this, saving you time and costs. At Quantanite we provide continuous training opportunities so your outsourced team will know exactly what your company expects.
We lower your operational costs. In-house Data Entry can be labour intensive, not to mention costly! By outsourcing, you save all round on the cost of recruits as well as the infrastructure and cost of new technology. When you invest in a Data Entry package with Quantanite, there are no hidden charges! We agree an hourly rate with you at the outset and invoice you at the end of each month for hours worked. One simple, straight forward invoice to deal with – your Finance Department will thank you for this!
We offer 24/7, 365 days a year moderation thanks to our International network of offices. Time zones pose no problem to our diverse pool of multi-lingual data entry experts.
We protect your data. When it comes to data security, we take no chances – Quantanite is one of the few BPO companies with full ISO27001 accreditation.
We are accessible, allowing you the freedom to communicate directly with your internationally-based Operations Manager or through your Account Manager in London. Initially, the Operations Manager will check in with you every few days to ensure your account is up and running effectively. After the bedding-in stage, you will receive weekly updates alerting you to any issues. On a day to day basis, you will be invited to use our Slack channel to interact with your outsourced team. Your Account Manager in London will always be on hand to ensure you are satisfied with our service.
We are happy! Employee engagement and satisfaction is key to what we do. After all, happy employees mean happy customers! In 2018, our Employer Net Promoter Score (eNPS) measuring employee loyalty was 86%. In the same year, our attrition rate of employees leaving Quantanite to go to other companies was very low at 6.1%.
We are ready to help you upscale. We understand the complexities associated with upscaling and the pressures it can place on internal Human Resources. By working with a BPO Partner like us, you benefit from knowing that we can professionally manage your recruitment, selection, and training when you are ready to upscale your activity.