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Transcription

The flexible, time-efficient outsourced service that helps business to focus on there core services

Why do businesses outsource transcription?

So many industries and professionals simply could not function without transcriptions!

 

Medical Transcription – With medics and healthcare professionals already stretched, undertaking or even delegating transcription in-house can take up even more valuable time. By outsourcing transcription services, vital information such as medical notes and laboratory reports can be transformed from handwritten notes or audio recordings into perfectly transcribed digital records. These digital medical records can then be indexed, searched and retrieved at the click of a button, with no paperwork in sight! From here, the process of handling and storing confidential and sensitive patient information is much more secure. Perhaps the most important aspect of outsourcing transcriptions in this industry is that it allows medical professionals to concentrate their efforts on helping patients.

 

Legal Transcription – Police and law enforcement agencies rely heavily upon accurate transcriptions of interviews, statements, reports, trials and legal proceedings. How many times have you read in news bulletins that trials were adjourned because the legal teams were awaiting a transcript? Simply no need! Outsourcing can ensure transcripts are readily available when needed and handled according to confidentiality policies and procedures.

 

Educational Audio Transcription – Educators and students alike can benefit from transcription services. From transcription of lectures and classes to speeches, interviews and research – most of which are transcribed late at night after a long day in class. Important information and learning opportunities can be missed by failing to transcribe or even failing to accurately transcribe!

 

Business Audio Transcription – In the business world so many meetings and conference calls take place but how much do we take in? How much do you forget when you walk out of the room? Sure minutes may be taken but what is recorded is not always a thorough reflection of discussions that took place. The answer to mental recall is the transcription of an audio recording. Words and actions come to life and a digitally stored accurate account can be made available to all relevant parties.

Why should you outsource Transcription to Quanatanite?

We are experts in the field of Data Entry Services. We have a large talent pool of highly skilled data entry operators, experienced in processing, validating and quality checking information. We process thousands of documents every day and can guarantee the accuracy of data as well as fast and efficient processing times. You will benefit from having the same team working on your account as we do not share resources between clients.

 

We guarantee quality of output. By putting in place a Service Level Agreement with you at the outset, our Quality Assurance team quality checks your data output against the agreed markers to ensure your quality standards are met. Our I.T. experts ensure your digital data is processed and available to you in the required format to compliment your existing back-office systems.

 

We train your team for you! Our ‘Train the Trainer’ methodology means you do not have to invest time and money into regular training for new team members. We take care of this, saving you time and costs. At Quantanite we provide continuous training opportunities so your outsourced team will know exactly what your company expects.

 

We lower your operational costs. In-house Data Entry can be labour intensive, not to mention costly! By outsourcing, you save all round on the cost of recruits as well as the infrastructure and cost of new technology. When you invest in a Data Entry package with Quantanite, there are no hidden charges! We agree an hourly rate with you at the outset and invoice you at the end of each month for hours worked. One simple, straight forward invoice to deal with – your Finance Department will thank you for this!

 

We offer 24/7, 365 days a year moderation thanks to our International network of offices. Time zones pose no problem to our diverse pool of multi-lingual data entry experts.

 

We protect your data. When it comes to data security, we take no chances – Quantanite is one of the few BPO companies with full ISO27001 accreditation.

 

We are accessible, allowing you the freedom to communicate directly with your internationally-based Operations Manager or through your Account Manager in London. Initially, the Operations Manager will check in with you every few days to ensure your account is up and running effectively. After the bedding-in stage, you will receive weekly updates alerting you to any issues. On a day to day basis, you will be invited to use our Slack channel to interact with your outsourced team. Your Account Manager in London will always be on hand to ensure you are satisfied with our service.

 

We are happy! Employee engagement and satisfaction is key to what we do. After all, happy employees mean happy customers! In 2018, our Employer Net Promoter Score (eNPS) measuring employee loyalty was 86%. In the same year, our attrition rate of employees leaving Quantanite to go to other companies was very low at 6.1%.

 

We are ready to help you upscale. We understand the complexities associated with upscaling and the pressures it can place on internal Human Resources. By working with a BPO Partner like us, you benefit from knowing that we can professionally manage your recruitment, selection, and training when you are ready to upscale your activity.