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BPO customer
support services

We recognize the responsibility that goes alongside
delivering outsourced customer support services.

We recognize the responsibility that goes
alongside delivering outsourced customer
support services.

The quality…

…of customer service is what sets your
company apart from its competitors. It defines
your brand identity and determines each
customer’s lifetime value.


From a customer’s point of view, they simply
want a positive outcome – fast and effective
resolutions through whichever channel is most
convenient for them.

Each project is customized to offer the
ISO-certified security and compliance in line
with your company needs.


We take our responsibility seriously, so we act
as an extension of your team – a binding force
between your company and its customers.

Get in touch

01

24/7 availability of
niche expertise in
your industry.

Here’s how
we deliver
what you need,
and what your
customers expect:

02

First-language
English speakers
culturally aligned
with your customer
base.

03

Omnichannel
services via phone,
email, chat, text,
social media.

04

Rapidly scalable
teams in line with
fluctuating demand.

05

Highly educated
sector experts for
around half the
cost of US service
providers.

The quality…

…of customer service is what sets your company apart
from its competitors. It defines your brand identity and
determines each customer’s lifetime value.


From a customer’s point of view, they simply want a
positive outcome – fast and effective resolutions through
whichever channel is most convenient for them.


Each project is customized to offer the ISO certified
security and compliance in line with your company needs.


We take our responsibility seriously, so we act as an
extension of your team – a binding force between your
company and its customers.

Get in touch

Here’s how
we deliver
what you need,
and what your
customers expect:

01

24/7 availability of
niche expertise in
your industry.

02

First-language
English speakers
culturally aligned
with your customer
base.

03

Omnichannel
services via phone,
email, chat, text,
social media.

04

Rapidly scalable
teams in line with
fluctuating demand.

05

Highly educated
sector experts for
around half the
cost of US service
providers.

Where are our teams?

Customer service teams are based in Johannesburg.

Since 2015, South Africa’s call centre industry has grown at twice
the global rate – and it’s increasing three times faster than the
outsourcing powerhouses, India and the Philippines.

There's a good reason for this:

South Africa offers an abundant pool of highly educated,
low-cost,
fluent English speakers. The quality of university
education rivals that of the UK’s top universities.


Combined with their natural cultural compatibility and
committed work ethic, it gives them the upper hand.


In short, you have an effortlessly scalable choice of top
quality, high-level experts at a great price.

Where are our teams?

Customer service teams are based in Johannesburg.

Since 2015, South Africa’s call center industry
has grown at twice the global rate – and it’s
increasing three times faster than the
outsourcing powerhouses, India and the
Philippines.

Rectangle (6)

There's a good reason for this:

South Africa offers an abundant pool of highly
educated, low-cost,
fluent English speakers.
The quality of university education rivals that of
the UK’s top universities.


Combined with their natural cultural
compatibility and committed work ethic, it
gives them the upper hand.


In short, you have an effortlessly scalable
choice of top quality, high-level experts at a
great price.

Quality assurance

A combination of monitoring, intelligent data analysis, constructive
feedback and focused training ensures that each employee is at the
top of their game.


This robust quality assurance framework sits alongside a company
culture which focuses on respect for our teams. They are
treated
well and rewarded for success.

As a result, your company
and customers benefit from:

Consistently high-quality service.

Intelligent communicators with high
levels of empathy.

An ability to resolve problems with
calm efficiency in a single transaction.

Continual safeguarding of your brand
image and reputation.

Quality assurance

A combination of monitoring, intelligent data
analysis, constructive feedback and focused
training ensures that each employee is at the
top of their game.


This robust quality assurance framework sits
alongside a company culture which focuses on
respect for our teams. They are
treated well
and rewarded for success.

As a result, your company
and customers benefit from:

Consistently high-quality service.

Intelligent communicators with high levels
of empathy.

An ability to resolve problems with calm
efficiency in a single transaction.

Continual safeguarding of your brand
image and reputation.

A different approach to

customer service BPO

When we deliver this service, we take a consultative and collaborative approach.
It’s specifically designed to help your business succeed and grow.

 

We listen properly, sharing advice and ideas on best practice, industry trends
and innovations. If your processes can be improved, we’ll report back and find
solutions which speed workflows and enhance customer experience.

Get in touch

A different approach to

customer service BPO

When we deliver this service, we take a
consultative and collaborative approach. It’s
specifically designed to help your business
succeed and grow.


We listen properly, sharing advice and ideas on
best practice, industry trends and innovations. If
your processes can be improved, we’ll report
back and find solutions which speed workflows
and enhance customer experience.

Get in touch