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SOCAP Panel Discussion

By Quantanite | September 2020

In March millions of companies started closing their doors and office workers hurriedly packed their desks and scrambled to set up office at home.

And, as the Corona Virus Pandemic started spreading across the globe what was thought of as a temporary setback, stretched into months of unprecedented health and economic devastation.

Now, nearly 7 months since COVID-19 upended daily, normal life and work, or shall we say, what we perceived as normal, companies both large and small are now having to focus on what is next.

As we all know customers are the lifeblood of any business and customer care, service and support is an important key to maintaining good and healthy relationships.

But what is next for in office, work from home, impact to management, aligning with COVID protocols, and scaling?

If you would like some guidance and support on the future of customer care, here’s something that will help:

SOCAP International Panel Discussion - 24 September

SOCAP International Panel Discussion -
24 September

On Thursday 24th September,
SOCAP International will be hosting a panel discussion

Pandemic Impact to Consumer Care –
What the “New Normal” Will Mean for Your Business

Anyone can attend. It runs from 10:30 am – 12:00 pm Eastern Time. You can register for free here.
This is a great opportunity to explore success, failures and lessons learned.

Anyone can attend. It runs from 10:30 am – 12:00 pm Eastern Time. You can register for free here. This is a great opportunity to explore success, failures and lessons learned.

Who’s on the panel?

• Beth Ziff, EVP of Customer Engagement @ Premiere Response Christopher Drury,
Customer Care & CX Evangelist @ Blount Fine Foods
• John Cox, Consumer Affairs @ Wellpet
• Robin Gomez, Director of COE and Technology Enablement @ Radial
Panel Leader: Rhonda Rohtstein, Head of Managed Services @ Quantanite
and SOCAP Northeast Region President

• Beth Ziff, EVP of Customer Engagement @ Premiere Response Christopher Drury, Customer Care & CX Evangelist @ Blount Fine Foods
• John Cox, Consumer Affairs @ Wellpet
• Robin Gomez, Director of COE and Technology Enablement @ Radial
Panel Leader: Rhonda Rohtstein, Head of Managed Services @ Quantanite and SOCAP Northeast Region President

Quantanite is really proud to be represented on this panel. As specialists in providing customer support
services, we recognize the responsibility that goes alongside delivering the best customer care.
Feel free to ask about our offerings.

Quantanite is really proud to be represented on this panel. As specialists in providing customer support services, we recognize the responsibility that goes alongside delivering the best customer care.

Feel free to ask about our offerings.

What You Will Learn!

This lively and interesting panel discussion on What is next in Customer Care – Will help you plan for 2021, there knowledge on WFH, Equipment Needs, Managing Teams, Blended Teams, On-boarding, Training, Scheduling, Scaling and more.

Sponsored By:

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