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Solutions

Customer experience and digital outsourcing

Experience extraordinary customer experience and digital outsourcing solutions at an ordinary cost

We are your trusted partner at every step of your customer journey. We turn outsourcing into a competive advantage at an unbeatable price.

Outcome-based solutions

We successfully deliver exceptional customer experience and digital outsourcing solutions for clients across a wide range of vertical industries, and help solve challenging problems such as:

We help serve brands that are:

Alongside established brands who:

How we do it

We design, build, activate and optimise customer experience and digital outsourcing solutions for the world’s fastest growing companies. Our outcome-based solutions help your business accelerate growth, simplify and personalise Customer Experience while building priceless loyalty and trust.

Design

We partner with our clients to understand their unique challenges to develop a customised outcome-based CX strategy that optimises customer journeys across self-service and associate support.

Activate

We operate a mix of people and technology to deliver a business model that scales as your business grows, meeting customer outcomes throughout the transformation for the best customer engagement and ROI.

Build

We streamline and automate the process between front and back office to create a virtual office approach to your business, utilising a variety of in-house tools, best practices, and partner products to deliver digital-first efficiencies.

Optimise

We systematically identify sources of inefficiencies across the process, evaluate and implement suitable technology solutions to automate routine tasks, reduce human effort where feasible, and deploy analytics to continuously improve.

Exceptional Customer Experience and digital outsourcing for the world's fastest-growing companies

What you get in return (your ROI):

Value

No overheads

No legacy blockers

No hidden costs

Quality

Where high standards create remarkable outcomes

Trust

Transparent partners who’ll tell it (and show it) like it is

Speed

Rapid response to meet your growth objectives

Technology & Innovation

Combining human & artificial intelligence to create memorable experiences

Knowledge & Expertise

Superior knowledge and strong expertise made affordable

What issue are you tackling?

Let us work with you and together we can provide you with a tailored solution.

 

Book your free consultation today!

Our Services

We put your customers at the heart of our delivery

We deliver outcome-based customer experience and digital outsourcing solutions.

Customer experience management

We offer fast-growing brands an effective combination of broad multilingual customer support and experience, and deep product knowledge to help you deliver a seamless and differentiated customer experience, backed-up with exceptional results

Back-office services

We ensure the success of your business with our back-office outsourcing services, leveraging our professional associates with domain expertise, providing flexibility and lower costs and access to state-of-the-art technology and infrastructure. Scale your back-office processes cost-effectively with our functional and domain experts.

Digital Content Services

Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.

Content Moderation & Transcription Services

We work with digital content businesses to design and deliver compliant, scalable, flexible content moderation and transcription services to meet your unique business needs, sharing new ways of working to optimise systems and processes, and enhancing customer value streams. We operate a wellness-first approach to our advisors that ensures continuity whilst protecting the wellbeing of our advisor community.

Data Labelling & Annotation

We specialise in offering highly accurate, convenient, customised, expedited and quality-labelled datasets for Machine Learning and AI initiatives, supported by hand-picked data annotators for expertise and accuracy, all safeguarded by high lebels of ISO-certified security.

Sales Enablement & Demand Generation

We help B2B companies grow through sales expertise, innovation, and collaboration to build you a predictable sales pipeline, combining specialised human skills, technilogy targeted data sourcing, and sophisticated omnichannel prospecting and lead response.

Get in touch with us!

Are you ready to supercharge your customer experiences?