Throughout 2020 businesses have had to adapt and evolve their customer service offerings to enable their customers to have a positive experience. The problem is, this hasn’t always been the case. In this blog we highlight the difference between a businesses perceived success and the real customer experience.

For consumers, the use of online channels for purchases during Black Friday and the coming holiday season will be the norm. This means that not only must businesses ensure digital transformation but ensure that they make the customer experience a priority. So how do they do this?

For businesses big and small, outsourcing IT and other business processes has become essential to maintain healthy continuity and growth. RPA is one of the processes that is commonly outsourced, but how do you maintain it? Here we highlight how outsourcing your RPA support & maintenance can help.

Customer support is about making business personal. And, in an era where customers are turning to online interactions, that personal connection can be easily lost and be hard to forge again. So what can you do to prevent this?

A great customer service team can add huge benefits to a company’s growth. It can help with both winning and retaining customers and like any other business endeavor, it requires clear communication, properly setting objectives and goals, and ensuring that business outcomes are achieved. But where do you start?

In today’s world, if your business is unable or unwilling to engage with customers, then your organization is unlikely to grow. The interaction between your brand and customers has never been more important than now.

Here, we highlight the 5 most common issues and how to resolve them.