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Why the cloud is key to digital transformation

Why the cloud is important to digital transformation

When you think about being in the cloud it is easy to always think about sharing your word documents and business files in the likes of Google Drive. However, having cloud access provides a business so much more than just that when we now have to consider the WFH scenarios, disaster recovery, and the requirements for our customer service to be available on demand 24/7. In our latest article we identify why the Cloud is key to your digital transformation

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Now is the time for customer experience transformation

Now is the time for customer experience transformation

Why is now the time to revisit and transform your customer experience?

In our previous blog, Customer experience and digital transformation defined, we explored what customer experience (CX) was, why it is important, and how it should be at the core of any successful digital transformation strategy. In our latest blog of the Digital Transformation series, we identify why now is the time to embrace CX transformation.

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Customer experience and digital transformation defined

Customer experience and digital transformation defined

Customer Experience and Digital Transformation have become buzzwords in recent times; buzzwords that, on the face of them at least, don’t mean all that much to the layman. So, what is customer experience? And what does digital transformation mean? In our latest blog, David Earlam looks at why businesses need to focus on their CX, whilst highlighting the key statistics in why utilizing digital transformation will help improve customer satisfaction, and help drive economic gains by as much as 50%.

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Tips for hiring (and retaining)the right customer service agents

Tips for hiring and retaining the right customer service agents

Customer service is nothing without people, however, finding and retaining them is the greatest challenge of all. In the latest statistics, the average employee turnover is 15% in the UK, with contact centers turnover rate increasing to 26%.
In our latest blog, Dan Vanrenen looks into the various reasons why this occurs and identifies how to avoid this based on Quantanite’s own best practices.

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How to create a seamless IVR solution

How to create a seamless IVR solution

For businesses looking to support their customers, IVR can be both a blessing and a curse. With 73% of customers wanting to solve service issues, yet 92% having experienced problems with IVR, what is the solution?
In our latest blog, Dan Vanrenen looks at the different types of IVR available, how they have evolved, and why they are still an essential tool for servicing customer needs.

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Quantanite Celebrates International Women’s Day

Quantanite celebrates International Women's Day

International Holidays and celebrations extend far beyond Christmas, Halloween, and New Year’s Eve, but arguably, none are more important than international Women’s Day. At Quantanite we are delighted to take the opportunity to highlight the incredible value of our female employees and recognize the contributions of women globally. By providing men and women the same rights, resources, and opportunities, we are both able to play our part in furthering the critically important agenda while also helping other businesses to thrive.

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Quantanite recognized as Top Voice Service Provider

Quantanite recognized as top service provider

Clutch, a leading ratings and reviews platform, has named Quantanite as a Top Voice Service Provider. As organizations around the world continue to grapple with challenges caused by the COVID-19 pandemic, Quantanite has been recognized for its ability to assist businesses through its outbound customer support, inbound and outbound call centers, and order processing services in its latest round of awards.

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