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Customer Service

Six tips for social media customer service success

Six tips for a great social media customer service

Be it Twitter, Facebook, Instagram, one of the easiest ways for companies to further their branding goals, emit their messaging and communicate with customers is via social platforms.
With 4 billion people around the world currently using social media, Dan Vanrenen looks at this ever-growing customer service channel, and identifies 6 ways of utilizing them for a high-performance CX

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Live chat – Balancing humans and automation

Live chat- Balancing human and automated customer service 

Instant messaging (IM) and live chat have become fundamental pillars of modernised, efficient and responsive multichannel customer service operations. Such is the exploding popularity of instant messaging services, today more than 40% of customers expect to be able to contact a company via live chat on their website. In our latest blog, Dan Vanrenen Identifies the importance of utilising Humans and Automation when delivering a best of breed customer service.

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Improving Productivity with RPA in Retail

RPA automates tedious and repetitive tasks by entrusting them to bots. In a world where customers are moving more and more to online purchases the demand for customer service and customer experience is growing and this is adding increased pressure on companies to keep abreast of the market. With RPA, companies can improve productivity and quality of service, as well as accelerate tasks and improve standards and accuracy.

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