On-Demand Webinar

Understanding the CX Essentials for Multilingual Customers in 2023

Join CXFOChatLingual and Quantanite as they provide their insights and opinion on Understanding CX Essentials for Multilingual Customers in 2023.

8th November 2022

What questions were covered on the webinar:

  • How do customer response expectations create challenges from a support and delivery perspective?
  • How is this expectation impacted for multilingual support vs English-only support?
  • How has the pandemic impacted the pipeline for quality multilingual support?
  • Can we innovate new solutions to make better customer experiences?

Who featured on the panel of speakers:

  • Keith Gait, Leader at The Customer Experience Foundation (moderator)
  • Justin Custer, CEO at ChatLingual
  • Paula Kennedy Garcia, EVP Global Innovation and Product Strategy at 24-7 Intouch
  • Andrew Hall, Chief Commercial Officer at Quantanite


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Andrew Hall, Chief Commercial officer, Quantanite

An executive leader, specialising in innovation and strategy in customer engagement management and growth, Andrew has been in the outsourcing and technology domain for over thirty years and brings considerable knowledge of transformation and operational excellence into his relationships with clients and teams delivering exciting operations and customer-centric tech-enabled transformation. Andrew has a focus on working with clients to develop relationships and solutions that truly impact their business and their customer’s experience with them, ensuring measurable benefits and outcomes. Recognised in the customer engagement space as a lead thinker in innovation and the future of technology in customer engagement.



Paula Kennedy Garcia, EVP Global Innovation & Product Strategy, 24-7 Intouch

Paula has a robust 25-year industry career in CX and, in her current role as EVP Innovation and Product Strategy, she is leading the charge for next-generation solutions and transformation for 24-7 Intouch. Paula’s impact on the CX industry has been cemented multiple industry innovation awards for new emerging business solutions, product and practice design and transformational change in global CX, including 2022 Innovator of the Year Golden Bridge Winner.


Justin Custer, CEO, ChatLingual

Justin is setting a new standard for how companies deliver customer experience through a multilingual, agent-focused contact center platform. After studying engineering, he spent the majority of his career gaining experience from consulting Global 500s with Accenture in 12 countries across six industries. When he’s not splitting his time between the Denver HQ and the London office, you can find Justin in the mountains biking and skiing.

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