Join us for a live webcast and Q&A
9th March 2023 @ 12:00 p.m. BST
We live in uncertain times at present. A global pandemic ravaged the world economy for the past couple of years. Even now, with recovery underway, high inflation and interest rates are eroding growth. A spike in energy costs is also creating extra costs for most businesses. The pandemic and this ongoing uncertainty really underline the need for agility to be a central customer experience/customer services strategy. It’s becoming essential for business survival.
Join UKCCF and our partners Quantanite for this interactive webinar. Hear from Andrew Hall, Chief Commercial Officer at Quantanite and an illustrious panel of Retailers, Fintech and CX experts providing their valuable insights, and discover:
We do hope that you can join us, if you are unable to make the live session, you can still register your details to be sent the recording by email.
If you have any further questions regarding this session, please contact Trevor Butterworth on 07932 669 299 or email: firstname.lastname@example.org.
An executive leader, specialising in innovation and strategy in customer engagement management and growth, Andrew has been in the outsourcing and technology domain for over thirty years and brings considerable knowledge of transformation and operational excellence into his relationships with clients and teams delivering exciting operations and customer-centric tech-enabled transformation.
Andrew has a focus on working with clients to develop relationships and solutions that truly impact their business and their customer’s experience with them, ensuring measurable benefits and outcomes. Recognised in the customer engagement space as a lead thinker in innovation and the future of technology in customer engagement.
Hugh Clarke, Head of Omnichannel Customer Support, Asda
Graeme Matheson, Planning & Performance Lead, John Lewis & Partners
Mark Jackson, Customer Service Manager, Lidl GB
Chris McLoughlin, Head of Operations, Iceland Foods