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Why RPA
projects fail

May 2020 | Article

WHY RPA
projects fail

May 2020 | Article

Written By Bhavik Patel

Written By Bhavik Patel

Who fixes the robots?

Why successful organizations think ahead

It’s no surprise that organizations are embracing robotic process
automation.  Robots make no errors.
They don’t need sleep, holidays or sick pay. RPA means you can run
processes 24/7 whilst reducing costs. 

 

But here’s the thing: 

 

When an organization has invested time and effort into
implementing RPA, why do so many forget about support and
maintenance? Surely it safeguards their investment.

Who fixes the robots? Why successful organizations think ahead

It’s no surprise that organizations are embracing robotic process automation.  Robots make no errors. They don’t need sleep, holidays or sick pay. RPA means you can run processes 24/7 whilst reducing costs. 

 

But here’s the thing: 

 

When an organization has invested time and effort into implementing RPA, why do so many forget about support and maintenance? Surely it safeguards their investment.

Last-minute panic

According to a recent EY study, 30% to 50% of initial RPA projects fail.  Why?  

 

One of the main reasons is because once the robot has begun working, there is no support and maintenance in place.   

 

Many organizations experience a last-minute panic just before an automated solution is deployed – a sudden realization that no one has thought about support. The start date is duly postponed, along with the ROI.

Last-minute panic

Who fixes the robots_

According to a recent EY study, 30% to 50% of initial RPA projects fail.  Why?  

 

One of the main reasons is because once the robot has begun working, there is no support and maintenance in place.   

 

Many organizations experience a last-minute panic just before an automated solution is deployed – a sudden realization that no one has thought about support. The start date is duly postponed, along with the ROI. 

The benefits of thinking ahead

In our view, support and maintenance should be an integral part
of the business case. It’s crucial to factor it in before implementation
has even started.  

 

Here are the reasons why:

 

You can accurately calculate whether RPA is viable for the processes
you’re trying to automate. 

 

You can predict when you’ll start seeing ROI. 

 

By sharing the automation plan early with the support team, key
knowledge can be transferred in good time ahead of deployment.  

 

You avoid the pre-deployment panic and the subsequent delay to
realizing the operational and cost benefits of RPA.

The benefits of thinking ahead

In our view, support and maintenance should be an integral part of the business case. It’s crucial to factor it in before implementation has even started.  

 

Here are the reasons why:

 

You can accurately calculate whether RPA is viable for the processes you’re trying to automate.  

 

You can predict when you’ll start seeing ROI. 

 

By sharing the automation plan early with the support team, key knowledge can be transferred in good time ahead of deployment. 

 

You avoid the pre-deployment panic and the subsequent delay to realizing the operational and cost benefits of RPA. 

When RPA goes wrong

Compared to traditional IT, robotic automation is a young technology. Most organizations won’t have an RPA center of excellence, or access to low-cost support once the robotic processes are in operation.  

 

Some organizations simply hope for the best and leave their RPA solution to be managed by their IT team who do not have adequate knowledge of the automated solution. Their automated workforce gets going with swift efficiency on poorly managed processes, only to create a messy tangle of errors down the line.  

 

To make matters messier, there are constant updates to applications which sometimes are unnoticed, causing more bottlenecks and unexpected glitches.

The Solution

So, what’s the solution? How do you put RPA support and monitoring in place without blowing the budget on expertise?  

 

The least risky, lowest cost option is to outsource support services.

The solution

So, what’s the solution? How do you put RPA support and monitoring in place without blowing the budget on expertise?  

 

The least risky, lowest cost option is to outsource support services.

The benefits of outsourcing

Outsourcing RPA support and maintenance frees up your development
teams to focus on what they do best – high-value innovation.  

 

RPA won’t fix bad processes. It simply speeds them up. A good support
and maintenance provider will spot potential process issues before they
cause problems. 

 

They’ll put solutions in place, giving both employees and
customers better experiences.  

 

Here are some more benefits:

 

Outsourcing enables you to scale and innovate without the overheads.  

 

It provides peace of mind that all automated processes will run smoothly
24/7. 

 

Tech teams can focus their minds on RPA development. 

 

The RPA estate is always up-to-date. Software updates are planned, all
changes are incorporated without causing operational stoppages.   

 

It covers all RPA processes, from the smallest and simplest to the most
complex.  

 

To summarise: For your organization’s automation journey to be a success,
put a support and maintenance package in place before you begin.     

 

Find information about Quantanite RPA support and maintenance packages here.

The benefits of outsourcing

Firstly, outsourcing RPA support and maintenance frees up your development teams to focus on what they do best – high-value innovation.  

 

RPA won’t fix bad processes. It simply speeds them up. A good support and maintenance provider will spot potential process issues before they cause problems. 

They’ll put solutions in place, giving both employees and customers better experiences.  

 

Here are some more benefits:

 

Outsourcing enables you to scale and innovate without the overheads.  

 

It provides peace of mind that all automated processes will run smoothly 24/7. 

 

Tech teams can focus their minds on RPA development. 

 

The RPA estate is always up-to-date. Software updates are planned, all changes are incorporated without causing operational stoppages.   

 

It covers all RPA processes, from the smallest and simplest to the most complex.  

 

To summarise: For your organization’s automation journey to be a success, put a support and maintenance package in place before you begin.     

 

Find information about Quantanite RPA support and maintenance packages here.   

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