Our client uses AI-enhanced software to match a talent pool to the organizations who need resources.
Their customer success team wanted to focus on the high value work of customer roll-outs. Instead, as each new customer was rolled out, they had to curate new keyword terms.
tailored and aligned their processes to ours.”
With an assignment such as this, with a short turnaround time, we will go above and beyond to get teams up and running as fast as possible.
There were no problems at all.
We had one session where we recorded the process for about a dozen terms. After that, we had discussions online regarding individual scenarios.”
…we no longer had a backlog.”
The trained team began by putting in as much overtime as possible. After that, we ramped up the workforce by training additional team members to add capacity. By working and training in this way, we successfully cleared the backlog.
Our clients have achieved exactly what they were hoping for. Their teams are now free to focus their energies on customer roll-outs. With this assignment, we aligned with our client’s own audit processes in order to protect data security. As an outsource partner, we are always happy to tailor our processes to those of the organization with whom we work.
completely switched over and accommodated us, which is a really good thing.
Both the quantity and quality of the data has gone up.
It’s meant that we can spend more time doing higher value tasks.”